Humana · 18 hours ago
Stars Call Strategy & Performance Program Delivery Lead
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $158K/yr
7+ years expHumana is committed to putting health first and is seeking a Program Delivery Lead for their Health Quality and Stars team. The role involves driving new strategies for optimizing live agent calls to improve member engagement and collaborating with various stakeholders to enhance operational efficiency.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Acquire deep understanding of how live agents are used for Stars across multiple teams, map the process for prioritization, define service agreements, enhance reporting and strengthen collaborative partnerships
Develop and maintain a portfolio of improvement opportunities, efficiency tactics, and test initiatives focused on delivering improved member engagement
Conduct test and learn initiatives to prove new capabilities and determine effectiveness of solutions
Oversee complete lifecycle of test and learn projects (idea through implementation)
Serve as product development lead testing into new tools and technology
Connect the organization to external thinking, trends, and best practices
Create collaborative working relationships with teams within and outside HQS
Demonstrate ability to influence multiple stakeholders at all organizational levels
Qualification
Required
Bachelor's Degree
7+ years of experience operational oversight, innovation, program management and/ or product development experience
Experience aligning business strategy, program objectives, and product strategies to include developing/executing multi-year roadmaps that quantify business value
Experience establishing/managing complex programs by effectively leading cross-functional teams and demonstrated ability to manage and influence stakeholders across the Enterprise
Strong ability to understand business strategy/outcomes and partner with product leaders to deliver desired value
Proven skills in analyzing data trends and identifying performance improvement opportunities
Strong attention to detail and focus on customer and associate experience
Demonstrated ability to articulate ideas effectively in both written and oral forms
Effective facilitator – direct collaborative efforts amongst business, analytics and technology partners
Preferred
Master's Degree
Medicare Stars experience
Experience improving consumer experiences through product/program development
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Emilie Fritsch
Senior User Interface Design Engineer
Recent News
Lane Report | Kentucky Business & Economic News
2026-02-06
2026-02-04
Company data provided by crunchbase