Homeowners Financial Group USA, LLC · 2 days ago
Mortgage Support Analyst - Corporate - Scottsdale, AZ
Scottsdale,AZ,US
Full-time
Onsite
Entry, Mid LevelHomeowners Financial Group USA, LLC is an award-winning company known for its positive culture and commitment to community service. They are seeking a Mortgage Support Analyst to provide support across various mortgage applications and vendor solutions, ensuring smooth operations in the Mortgage Loan Origination processes.
FinanceFinancial ServicesInformation TechnologyLendingMortgageReal Estate
Responsibilities
Acts as the subject matter expert for Homeowners mortgage-based applications and technologies. This includes but is not limited to: responding to mortgage support tickets and phone calls for support; working directly with vendors to maintain user access; assigning users to defined roles and groups based on job functions; troubleshooting problems with the LOS and POS vendors; modifying the Encompass LOS documents as directed; creating original documents, forms, and other content as directed; modifying and creating reports within encompass as directed
Recommends possible solutions and process improvements to leadership for analysis; supports testing and implementation of requirements
Keeps informed of all systems releases and updating system parameters as needed; performs testing as required
Complies with the various rules, regulations, policies, and ethical standards governing the financial services industry including compliance with BSA
Troubleshoots issues from internal users and escalates to Ice Mortgage Technologies as needed
Participates in the Encompass Application Change Management Request process
Participates in Homeowners internal meetings and required trainings
Maintains a professional image and demonstrates an understanding of and follows all Homeowners Policies and Procedures
Other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Financial Services/Mortgage Industry experience required
Proficient PC skills to include Excel, Word, and Microsoft Outlook as well as Encompass/Optimal Blue/Desktop Underwriter (DU)/Loan Prospector (LP) and major origination systems required
Excellent written and verbal communication skills
Strong customer service skills to internal and external customers
Ability to develop positive relationships
Exceptional organization and time management skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Must be able to implement written procedures
Independent, self-starting, team player with a positive attitude
Preferred
Bachelor's degree in related field preferred
Strong knowledge of Microsoft suite, Windows OS desired
Benefits
Award-Winning Company Culture
Employee volunteer opportunities
10 paid holidays
Generous paid time off policy
United Healthcare Benefits including medical
Delta Dental Benefits including dental and vision, life, and disability
Ancillary Benefits include: Mutual of Omaha , MetLaw Legal Plan, Pet Benefit Solutions
401k with discretionary match
Employee tenure program
President's Club eligibility for both Sales and Operations staff
Company
Homeowners Financial Group USA, LLC
Our clients, our teammates, and our communities have been the pillars of Homeowners Financial Group since our founder and CEO, Bill Rogers, started the company in Arizona in 2004.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Rogers
CEO & Founder
Brian Ruzycki
Chief Information Officer (CIO) / Chief Technology Officer (CTO)
Recent News
Arizona Daily Star
2025-06-22
Business Journals
2023-08-17
Company data provided by crunchbase