Nutanix · 6 hours ago
Manager, Worldwide Support
Durham, NC
Full-time
Hybrid
Mid, Senior Level
$139K/yr - $277K/yr
3+ years expNutanix is a rapidly growing company focusing on cloud technology, and they are seeking a Manager for their Worldwide Support team. The role involves providing exceptional support experiences, managing escalations, and fostering collaboration within the team to enhance services and drive continuous improvement.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Provide exceptional support experiences to our customers by addressing their inquiries and issues promptly and effectively
Manage escalations and queue responsibilities to ensure the timely resolution of customer concerns
Analyze cases, customer feedback, and product contributions to identify areas for improvement and drive enhancements in our services
Mentor and support the professional growth and career development of your team members
Foster collaboration and communication within your team and teams in other geographic regions
Collaborate with local and global peers to enhance our services and offerings, fostering a culture of continuous improvement
Qualification
Required
Bachelor's degree required, graduate degree preferred
3 to 5 years of management experience
Proficiency in Tableau, Workday, SFDC, JIRA
Excel in Enterprise Support Management
Expertise in managing, operating, and supporting HCI, Cloud, and other datacenter technologies
Managing critical events and customer situations is an essential skill
Work across organizational boundaries to resolve complex issues
Strong problem-solving and decision-making abilities are required
Identify and develop leadership potential
The ability to receive and deliver constructive feedback
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
5001-10000 employees
H1B Sponsorship
Nutanix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (260)
2024 (152)
2023 (300)
2022 (282)
2021 (137)
2020 (143)
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityFidelity,Wellington ManagementRiverwood Capital,Sapphire Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
2026-02-05
Company data provided by crunchbase