PreSales Collective · 19 hours ago
Client Implementation Specialist
Denver, CO
Full-time
Hybrid
Mid Level
$90K/yr - $110K/yrPreSales Collective is focused on improving the quality of life for older adults through innovative software solutions. The Client Implementation Specialist will be responsible for onboarding new clients, providing training and support, and ensuring successful product launches across various communities.
Communities
Responsibilities
Onboarding new clients, communicating what Sage is, how it works, why it's different
Building relationships with key stakeholders at each community
Identifying engaged users at each community who will become Sage advocates
Lead in-person and remote staff and management training at the community, presenting the product both to groups and 1:1 to ensure staff members have proper training before implementation is complete
Work with teammates to prepare each community for implementation, including distributing the system devices throughout the community or overseeing the distribution, helping the community understand the process for using Sage devices while on shift, and ensuring all devices work properly prior to Sage going live at the community
Provide support and troubleshoot with Sage users and clients, as necessary
Test and troubleshoot new features as you prepare to train communities and staff
Qualification
Required
This role is for a remote team member based in either CST, MST, or PST timezones only. Candidates outside of these timezones will not be considered for this position
Must be based within 45 minutes of a major airport
Bachelor's Degree (or equivalent experience)
Experience training and presenting both in a group setting and 1 on 1
A strong communicator, both verbal and written, as this role requires communication with and often between the client, non-technical end users, and internal teams
Technical enough to help a non-technical person troubleshoot issues with consumer electronics and software programs
Self-starter who is comfortable working autonomously and running their own projects from start to finish
Relentlessly resourceful, always thinking outside the box to solve complex problems
Enough patience and follow-through to root cause of issues
Expectation to travel up to 15 days per month; travel will be across the continental US
Experience managing multiple projects with varying timelines at once
Preferred
Prior customer support experience in a tech environment
Experience in the Healthcare and/or HealthTech fields
Benefits
Competitive base compensation
Stock options
Fully-paid health insurance coverage for all of our employees
Office lunches several days a week
Fully stocked snack bar
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
Founded in 2020
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase