Customer Care Specialist II jobs in United States
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Verra Mobility · 9 hours ago

Customer Care Specialist II

Verra Mobility is looking for an entry-level Customer Care Specialist who is passionate about helping others and eager to join their growing team. The role involves providing customer service to rental car customers, addressing inquiries related to tolls and violations, and meeting performance goals for efficiency and customer satisfaction.

AutomotiveFleet ManagementPublic SafetySmart CitiesTransportation

Responsibilities

Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice
Use tools and resources to reach a complete and accurate resolution
Ability to place clear and concise notes on customer accounts
Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance
Other duties as assigned

Qualification

Customer serviceEmpathyTeam playerCritical thinkingCommunication

Required

High school diploma or equivalent

Company

Verra Mobility

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Verra Mobility provides smart mobility, traffic enforcement, and fleet solutions that improve road safety and transportation efficiency.

Funding

Current Stage
Public Company
Total Funding
$1B
2021-03-19Post Ipo Debt· $1B
2017-01-19IPO

Leadership Team

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Stacey Moser
Executive Vice President, Commercial Solutions
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Cate Prescott
CPO & EVP
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Company data provided by crunchbase