Kroger · 3 days ago
DISTRICT/CUSTOMER EXPERIENCE FIELD SPECIALIST
65 Tejon St, Denver, CO, 80223, US
Full-time
Onsite
Entry, Mid Level
$70K/yr - $123K/yr
1+ years expKroger, through its King Soopers banner, is dedicated to providing exceptional customer experiences in the grocery retail sector. The District/Customer Experience Field Specialist will ensure compliance with front-end policies and best practices while training and developing associates to enhance customer service and operational efficiency.
GroceryMarketingMeat and PoultryRetailRetail Technology
Responsibilities
Assist stores in the achievement of providing a favorable customer shopping experience, ensuring implementation and compliance of front-end policies, procedures, and best practices through the effective coaching, teaching, and training of associates
Serve as the district subject matter expert for front-end, AML applications and solutions
Conduct daily store visits, focusing on front-end customer service, best practices, identifying opportunities and defining processes for improvement
Monitor front-end cash shortages by identifying opportunities and implementing processes and training for improvement
Monitor front-end metrics related to Friendly, wait time, SCO utilization and items per minute
Monitor weekly schedules for optimal front-end operations and Customer Service coverage
Assist in the installation, training, and use of all front-end technology systems, equipment and/or work methods
Ensure store compliance with federal, state, local laws, and with policy and adherence to standards for the Front-end departments (i.e., alcohol, tobacco, WIC, SNAP, AML, etc.)
Work with stores in the promotion of safety and support for the achievement of a zero-accident safety culture
Identify training talent and stores within the district as well as evaluating Front-end department team strengths and opportunities
Partner with district human resources leader to ensure the effective use of approved training programs, assist in the training of store associates
Provide feedback to district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-end departments and ensure training of new department managers
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Qualification
Required
1 year as an assistant store leader
Proficient in Microsoft Office
Ability to achieve objectives through others
Ability to take on tasks outside of expertise
Excellent oral/written communication skills
Preferred
Bachelor's Degree
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Participation in a 401(k) plan, subject to certain eligibility requirements
Group term life insurance eligible
Eligible for an annual bonus based upon company performance
Potential eligibility for restricted stock
Associate discounts
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career
Company
Kroger
Kroger is a grocery retail store that provides a wide variety of product for customers and community.
10001+ employees
H1B Sponsorship
Kroger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (64)
2023 (71)
2022 (63)
2021 (20)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-09-28IPO
Leadership Team
Ronald Sargent
Interim Chief Executive Officer
Recent News
2026-01-16
2026-01-12
Morningstar.com
2026-01-11
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