CCaaS Architect jobs in United States
cer-icon
Apply on Employer Site
company-logo

Ventures Unlimited Inc · 16 hours ago

CCaaS Architect

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Ventures Unlimited Inc is seeking a CCaaS Architect to design, implement, and optimize cloud-based contact center solutions. The role involves aligning platforms with business goals, integrating with CRM systems, and managing teams to enhance customer and agent experiences.

ConsultingInformation TechnologyStaffing Agency
check
Diversity & Inclusion
Hiring Manager
Prabhakar Choudhary
linkedin

Responsibilities

CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions, acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals, integrating with systems like CRM, and managing teams for scalable, omnichannel experiences, focusing on AI, analytics, and customer/agent experience
Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms
Preference is Google Cloud Platform (Google CCAI). If not, any CCaaS migration (like Amazon Connect or Five9’s) etc would help
Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations

Qualification

CCaaS architectureCloud-based solutionsGoogle Cloud PlatformIVR migrationBFSI experienceAI integrationOmnichannel experienceTeam management

Required

CCaaS (Contact Center as a Service) Architect designs, implements, and optimizes cloud-based contact center solutions
Acting as a technical leader to align platforms (like Genesys Cloud, Amazon Connect, Twilio Flex) with business goals
Integrating with systems like CRM
Managing teams for scalable, omnichannel experiences
Focusing on AI, analytics, and customer/agent experience
Strong experience in migration of the Legacy / on-prem IVR platforms to CCaaS platforms
Experience in dealing with Large BFSI customers Volume of migration is huge (Data, Call flows) who can bring in best practices from other migrations

Preferred

Preference is Google Cloud Platform (Google CCAI)
Any CCaaS migration (like Amazon Connect or Five9's) etc would help

Company

Ventures Unlimited Inc

twittertwittertwitter
company-logo
We are a cutting-edge consulting firm specializing in Technology Solutions.
dateFounded in 2004
location
Mount Laurel, New Jersey, USA
people-size51-200 employees
web-link
https://vui-inc.com/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase