Carvana · 2 days ago
Inside Sales Coordinator
Lexington, KY
Full-time
Onsite
Entry Level
$16/hr - $17/hr
1+ years expCarvana, through its subsidiary ADESA, operates over 50 locations across the US, providing a variety of vehicle services. The Inside Sales Coordinator is responsible for building and maintaining customer relationships to grow the auction business, ensuring excellent customer service and supporting sales initiatives.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Make sure customers receive prompt, efficient and courteous attention by providing excellent customer service and responding to phone calls, emails, and text messages in a timely manner
Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents
Maintain a professional appearance, orderly work environment and friendly disposition by greeting customers and guests promptly and with courtesy, both on the phone and in person
Arrange Hotel and Flight reservations with our local transportation department
Contact dealers daily to solicit and develop new buy business and sell business via telephone and internet. Discuss inventory needs, current and future promotions, and upcoming sales
Maintain current customers and act as liaison for Outside Sales Representative, consignment dealers and auction personnel by maintaining relationships and developing new business
Complete a minimum number of calls as set forth by the GSM or designated manager and log each call
Perform Sale Day duties as set forth by GSM or Sales Supervisor. This includes but is not limited to providing exceptional customer services, IF duties, block representation, printing reports, setting-up displays and post-sale reporting
Build strong ADESA.com customer relationships through training, education, and awareness to match the customer’s needs to the product offerings. Navigate and educate customers on all aspects of ADESA.com and smart phone applications
Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times while setting a good example of attitude and performance
Properly use and navigate ADESA’s CRM to log calls, run reports and view dashboards
Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale
Vehicle exposure for specific units and consigners (Call Campaigns)
Educate customers on new and existing services to meet overall company goals
Respond to and follow proper procedures on employee and customer accidents, injuries and loss or damage to any property. Report all incidents to the GSM and/or Sales Supervisor
Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun
Must know, practice and ensure that Company policies, procedures, and applicable state and federal laws are followed at all times
Contact dealers in territory to purchase units as well as run aged units on Sale Days
Qualification
Required
High School or GED required
1 year of customer service and administrative experience
Must be at least eighteen (18) years of age
Must be qualified to operate a motor vehicle and possess a valid driver's license
Must have a demonstrated ability to read, write, and communicate effectively in English
Must have the ability to physically operate vehicle equipment and tools
Strong computer ability
Excellent customer service skills
Sales and marketing experience
Office Administration Experience
Ability to work independently and exercise good business judgment and discretion
Well organized and responsible with an aptitude in problem solving
Excellent verbal and written communications
Strong multitasking skills along with the ability to adapt to changing work environments
Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter
Preferred
Automotive/auction experience preferred
Bilingual a plus
Salesforce and Tableau experience a plus
Benefits
Competitive Pay
Quality Benefits
Holiday and Paid Time Off
Education and Equipment Reimbursement Programs
Matching 401(k)
Career Path Opportunities
And More!
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Shekita Hayes
Co-Founder/COO
Recent News
legacy.thefly.com
2026-02-05
Company data provided by crunchbase