A. O. Smith Corporation · 7 hours ago
Technical Service Representative I
Appleton, WI(Plant)
Full-time
Onsite
Mid Level
3+ years expA. O. Smith Corporation is seeking a Technical Service Representative I to provide technical and troubleshooting assistance related to water treatment equipment. The role involves assisting customers with product information, warranty assistance, and equipment repair recommendations.
Consumer ElectronicsManufacturingWater Purification
Responsibilities
Often serves as the main contact to our company for water treatment questions and equipment information
Receives calls about treatment equipment and techniques
Providing water analysis interpretation and product recommendation
Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts
Assist with sizing water treatment based on facility size and water usage. Assisting with installation procedures
Referring homeowners and potential customers to dealers and distributors for water treatment sales and service
Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers
Perform audits and modifications when needed on bill of materials for equipment builds
Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right
Work internally on product improvement and advancement of new and existing products
Test and vet out issues that are identified either internally or through feedback of dealers and distributors
Provide technical data to internal Marketing Department for literature, and spec sheets on equipment
Provide specifications of equipment to caller inquiries
Check availability of parts for dealers and distributors to assist in order entry
Other responsibilities may be assigned as necessary
Qualification
Required
3+ years of related work experience or training (mechanical aptitude in lieu of water treatment)
Experience in installation, sizing, repair, troubleshooting (Mechanical products)
Ability/aptitude for all skills listed in the primary function above
Excellent communication skills; verbal and written
Good financial and business acumen
Good typing/keyboarding skills
Computer literacy and navigation skills: Ability to navigate between applications (often within one call) including but not limited to ASI, Sales Force, InContact, multiple order processing systems (portals, GUIs, etc.), SAP, warranty processing, and more
Preferred
Associate Degree in related field
Water chemistry knowledge or background a plus, not required
Pump and well knowledge a plus, not required
Benefits
Medical and dental insurance
Company-sponsored life insurance
Retirement security savings plan
Short- and long-term disability programs
Tuition assistance
Company
A. O. Smith Corporation
Celebrating its 150th year of business, A. O.
10001+ employees
H1B Sponsorship
A. O. Smith Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (5)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Melissa Scheppele
CIO SVP Information Technology
Peter Martineau
Senior Vice President - CIO
Company data provided by crunchbase