JCB North America · 1 day ago
Parts Customer Service Representative
Pooler, GA
Full-time
Onsite
Entry Level
1+ years expJCB North America is a leading manufacturer of construction and agricultural equipment. The Parts Customer Service Representative serves as the primary point of contact for dealers and Direct Sales customers, handling parts inquiries, processing orders, and providing training on online tools.
ManufacturingReal Estate
No H1B
Responsibilities
Handles dealer or Direct Sales customer parts inquiries in a timely and professional manner
Demonstrates active listening skills to ensure that internal and external customers’ issues are understood and addressed
Expedites dealer back order requirements with WPC Operations
Communicates with the World Parts Center via Techweb, email and telephone to identify part availability, delivery status of backordered parts, and other part issues
Identifies all options available to improve the delivery of backordered parts
Provides expedited service for critical, machine-down situations up to and including the quarantine of new machines from the Supply Group to remove and ship the required parts
Works with internal departments functioning both as vendor and customer depending on the circumstances
Provides training and support to dealers in the use of online tools including the Dealer Portal and Techweb
Provides training and support to Direct Sales customers in the use of online tools including the Dealer Portal and Salesforce
Performs other customer support functions as required to meet and exceed department goals and expectations
Qualification
Required
Must be bilingual in Spanish & English
Must pass any drug screens, background checks and any pre-employments tests as applicable
High school diploma
One year of customer service experience
Proficiency with Microsoft Word, Excel, PowerPoint and SAP
Effective verbal and written communication skills
Influence and adapt to change within JCB
Demonstrate active listening skills to ensure that internal and external customers' issues are understood and addressed
Preferred
Bachelor's degree in business or related field
Three years of customer service experience in a related industry
Company
JCB North America
JCB North America is a construction company that manufactures construction equipment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Hinds
Senior Human Resources Business Partner
Company data provided by crunchbase