Pyramid Consulting, Inc · 9 hours ago
Senior Configuration Solutions Analyst
Philadelphia, PA
Contract
Hybrid
Senior Level
$35/hr - $40/hrPyramid Consulting, Inc. is a leading company in the Health and Insurance Industry, currently seeking a Senior Configuration Solutions Analyst. The role involves analyzing and delivering business configuration solutions, supporting operations, and improving processes to enhance overall efficiency within the organization.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Business Configuration Solution Delivery – Analyze, determine feasibility, and prove solution concepts for new business, operations enhancement requests, state and federal mandates, BPO/Partnership implementation or introduction of new products
Projects and Requirements – Portfolio project work will be assessed, and if feasible, requirements and/or functional specs will be developed to meet the business need
Operations Support – The Lead Configuration Solutions Analyst is responsible for collaborating with their teammates and peers to improve business area daily processes and tasks within the Health Rules and Front Office System applications
Also responsible for determining system and process feasibility for new clients, lines of business, and/or products
Ticket Resolution – Focus on resolving tickets and enhancement requests in ServiceNow accurately according to SLAs
Process Improvements – Identify and define process improvements across operations with our business partners (sales/account management, claims, billing and enrollment, clinical services, IT, product, etc.)
Operational Analytics – Retrieve, analyze, organize, report and configure data as needed to support decision making and optimization within the operations business areas
In addition, identifying global trends in operational issues
System Releases – Understand system changes and impacts and determine if new processes or configuration is required
Qualification
Required
Bachelor's degree in related field preferred
Experience in Healthcare required
Proven problem-solving abilities that allow you to understand root cause, provide impact assessment, and follow through on process improvement to ensure there is no additional exposure for the organization/client
Health Rules Payer experience required
Inspires and motivate others to support a culture of accountability/execution by setting clear expectations and measuring success though performance which will drive organizational results
Provide support to Configuration Solutions Analysts
Implement improved processes, best practices in configuration and management methods to generate higher ROI and workflow optimization
Must have above average analytical skills
Must have a global view of interactions with other systems or business needs to determine levels of impact
Demonstrated experience using Microsoft office products and project management tools
Proven effective communication and analytical skills required to covey complex ideas and concepts to users, business systems analyst, IT and officer level management
Must be detail oriented and understand corporate objectives
Ability to follow through on project life cycle while maintaining target deadlines
Must be able to develop contingency project plans
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
Founded in 1996
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase