JBT Marel · 12 hours ago
Senior Technical Support Engineer
Chalfont, PA
Full-time
Hybrid
Senior Level
5+ years expJBT Marel is a company focused on providing advanced technical support solutions. They are seeking a Senior Technical Support Engineer to resolve complex technical issues and collaborate with engineering and product management teams.
Food and Beverage
Responsibilities
Provides advanced technical support to customers and internal teams, resolving complex technical issues
Serves as a subject matter expert for troubleshooting and problem resolution
Collaborates with engineering and product management to address product-related challenges
Develops and delivers training programs for technical support staff and customers
Prepares and maintains detailed documentation of technical solutions and best practices
Analyze support data to identify trends and recommend improvements
Implements digital tools and process enhancements to improve support efficiency
Ensures compliance with company policies, quality standards, and regulatory requirements
Mentors junior technical support engineers and provides guidance on complex cases. Supports continuous improvement initiatives in technical support operations
Qualification
Required
Bachelor's degree in Engineering, Computer Science, or a related field
Minimum of 5 years of experience in technical support or a related role, with at least 2 years in a senior position
Proficiency in troubleshooting hardware and software issues, with a strong understanding of JBT products and systems
Excellent verbal and written communication skills, with the ability to convey complex technical information clearly
Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues
Demonstrated ability to maintain a customer-focused mindset in a fast-paced environment
Preferred
Experience with automation systems
Familiarity with CRM and support ticketing systems
Certifications in relevant technical areas (e.g., ITIL, CompTIA)
This position may require occasional travel to client sites for on-site support and training
Availability for on-call support as needed
Occasionally required to lift and/or move up to 25 pounds
Company
JBT Marel
JBT Marel is a leading global provider of equipment, integrated technology, and services to the food and beverage industry.
10001+ employees
H1B Sponsorship
JBT Marel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageRecent News
MarketScreener
2025-11-03
Morningstar.com
2025-10-16
Company data provided by crunchbase