Banner Bank · 2 days ago
Credit Card Operations & Support Specialist (Remote - WA, ID, OR, CA)
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $24/hr
0+ years expBanner Bank is a well-established financial institution with over 135 years of experience, recognized for its outstanding workplace culture and financial strength. The Credit Card Operations & Support Specialist will provide day-to-day client and operational support for the Credit Card Department, ensuring efficient service and compliance with regulations.
BankingFinanceFinancial Services
Responsibilities
Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service
Responsible for answering incoming customer and branch inquiries. Perform account maintenance including but not limited to: onboarding approved applications, ordering new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, and fraud disputes
Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients. Responsible for fraud notification and alerts: properly administer our fraud strategies and policies; adhering to corporate and federal regulations related to Reg Z and fraud case management; handling Client disputes and fraud claims; identifying emerging fraud trends and escalating as appropriate
Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes
Identify areas that need improvements and make recommendations for enhancement
Responsible for complying with policies, procedures, security requirements, and government regulations
Perform any other duties or responsibilities as may be assigned by your manager
Qualification
Required
H.S. Diploma: required (an equivalent combination of education and experience may be considered)
0 to 2 years of credit cards, retail banking, call center or related experience required
Knowledge of retail product philosophy, policy, procedures, documentation, and systems
Knowledge of credit card products and services
Proven client service, interpersonal, and relationship building skills
Possess effective verbal and written communication skills; proper phone and email etiquette required
Possess effective selling, cross selling and referral skills
Possess strong mathematical, problem solving, and negotiation skills
Ability to analyze client related financial information
Benefits
Incentive potential
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Company
Banner Bank
We are proud to provide you with the most comprehensive financial services in the Pacific Northwest
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Grescovich
President and Chief Executive Officer of Banner Corporation and Banner Bank. Also a Director
James Costa
EVP Chief Operating Officer (COO)
Recent News
2025-10-17
2025-10-17
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