Washington University in St. Louis · 1 day ago
Clinical Service Representative II (O'Fallon, MO) - Program in Physical Therapy
O'Fallon, MO
Full-time
Onsite
Entry Level
$17.34/hr - $25.40/hr
2+ years expWashington University in St. Louis is a prestigious institution, and they are seeking a Clinical Service Representative II to assist and support the Program in Physical Therapy. The role involves managing patient flow, scheduling appointments, and ensuring accurate medical record documentation while serving as a liaison between patients and healthcare professionals.
EBooksEducationE-LearningHigher Education
Responsibilities
Greets, verifies, and updates patient registration information and arriving patients in EPIC in a timely manner. Ensures all patient arrival and check out processes, including After-Visit-Summaries, are finalized at the end of each patient visit. Compiles, copies, and faxes/mails monthly correspondence relating to patient visits
Collects co-payments, supply fees, reconciles EPIC drawer balance, and assists with entering clinic deposits
Reviews registration work-queues on a daily basis to ensure current workflow processes are supported
Assists with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full
Performs clinic closing procedures accurately to include reserving rooms for next day and stocking, cleaning and organizing supplies, gym, and waiting area
Prepares and responds to medical record requests using the EPIC ROI function
Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments. Serves as a liaison between consumers and WUSM; assists consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources. Explains the relationship between internal and external customers and routes calls to the appropriate responder. Provides information on resources as appropriate
Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic
Processes, monitors, and acts upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate
Processes assigned Epic work-queues and in-baskets in a timely manner
Offer assistance and back up support, as needed, to other clinical staff. Serves as back up for other staff during peak times, vacations, and illnesses
Attends program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position. Performs other duties as assigned with occasional rotation between practice locations
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Medical Office Setting (2 Years)
Computer Efficiency
Confidentiality
Critical Thinking
Customer Service
Detail-Oriented
Effective Written Communication
Electronic Mail
Electronic Medical Record (EMR) Systems
Epic Applications
High Accuracy
ICD Coding
Interpersonal Communication
Interpersonal Interactions
Managed Care
Medical Scheduling
Medical Terminology
Medicare Plans
Microsoft Office
Multitasking
Office Equipment
Organizational Efficiency
Professional Etiquette
Teamwork
Time Management
Working Independently
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University in St. Louis
Washington University’s mission is to discover and disseminate knowledge, and protect the freedom of inquiry through research and teaching.
10001+ employees
H1B Sponsorship
Washington University in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (34)
2023 (39)
2022 (17)
2021 (7)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$24.6MKey Investors
National Institute of Allergy and Infectious DiseasesAmerican Academy of Orthopaedic SurgeonsJim McKelvey
2024-09-13Grant
2023-12-01Grant· $0M
2019-01-31Grant
Leadership Team
Jessie Minton
Vice Chancellor for Technology and Chief Information Officer
Keisha Mabry
Entrepreneur in Residence
Recent News
2026-01-16
bloomberglaw.com
2025-10-25
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