TechHuman · 4 hours ago
Clinical Support Engineer
United States
Contract
Remote
Senior Level
5+ years expTechHuman is seeking a Clinical IT Support Engineer who will lead high-visibility field projects and provide on-site technical support for ophthalmic diagnostic equipment. This role involves extensive travel and requires a strong technical foundation in networking and medical device management.
Cloud ManagementInformation TechnologyNetwork SecuritySoftware
Responsibilities
Lead high-visibility field projects, including site surveys, Fortinet network cutovers, and Nextiva phone system installations across a national footprint
Act as the technical lead for integrating ophthalmic diagnostic equipment (e.g., Zeiss, Topcon, Optos) with the internal ALE platform (EHR/POS)
Provide on-demand, on-site technical support for hardware failures, networking issues, and premises updates at individual practice locations
Deliver a "white-glove" service experience, serving as the primary IT liaison for doctors and clinical staff during acquisitions and go-lives
Implement and enforce corporate IT standards across diverse, newly acquired environments, ensuring seamless data transmission and security compliance
Manage extensive travel logistics to provide hands-on support, ensuring clinics are operational with minimal disruption to patient care
Qualification
Required
Minimum of 5 years of experience in IT support, medical device management, or a related field or technical roles
A strong technical foundation in networking basics, including a solid understanding of DNS, DHCP, and VLANs
Hands-on experience supporting or implementing ophthalmic medical devices (specifically Zeiss, Topcon, or Optos)
Ability and willingness to travel 80-90% of the time, including frequent flights and overnight stays
Preferred
Direct experience with Fortinet FortiGate setup and cutovers is highly desirable
Experience with application integration and specialized middleware used for medical imaging
CompTIA Network+, Security+, or vendor-specific medical device certifications
Familiarity with the setup and troubleshooting of Nextiva hosted phone systems
Company
TechHuman
TechHuman is a provider of software development and IT security services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Javier Guerra
Founder & CEO
Company data provided by crunchbase