Handoff · 2 hours ago
Customer Success Manager
Austin, TX
Full-time
Onsite
Mid Level
3+ years expHandoff is an AI-driven platform that supports construction companies in automating their operations. They are seeking a Customer Success Manager to lead customer onboarding, drive revenue expansion, and enhance customer retention through effective engagement and support.
Artificial Intelligence (AI)ConstructionGenerative AIHome RenovationPropTech
Responsibilities
Run structured, high-touch onboarding sessions to activate new customers and hit implementation milestones
Own all follow-ups and next steps post-onboarding—ensuring continued adoption and usage growth
Maintain accurate, detailed CRM records in HubSpot for every customer interaction and outcome
Proactively identify expansion opportunities and drive feature adoption to increase transactional revenue
Resolve support issues quickly and empathetically, reducing friction and boosting satisfaction
Collaborate with Product, Sales, and Support to align on customer needs and feedback
Provide customer insights that lead to product improvements and feature prioritization
Be a trusted advisor to SMB customers, ensuring long-term retention and measurable ROI
Qualification
Required
3+ years of experience in customer success, account management, or revenue-focused CS roles
Experience working with SMB customers in a high-volume, transactional SaaS environment
Comfortable running multiple onboarding sessions per day when needed
Proven experience owning customer relationships beyond onboarding, including retention and upsell
Strong communicator who can guide customers through both structured onboarding and open-ended strategic conversations
Highly organized and able to manage competing priorities across onboarding, support, and account ownership
Data-driven mindset with strong CRM hygiene (HubSpot experience preferred)
Comfortable with ambiguity and evolving scope in a growing startup environment
Preferred
Experience in construction, field services, or vertical SaaS
Benefits
Competitive Salary + Equity
Unlimited Paid Time Off (PTO)
401(k)
Medical, Dental & Vision Insurance
Life & Disability Insurance
Flexible Spending Account (FSA)
Dependent Care FSA (DC FSA)
Relocation Allowance
Top-Notch Equipment
Team Offsites Around the World
Company
Handoff
Handoff AI provides contractors with instant construction estimates and automates business operations using AI. It is a sub-organization of 1build.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.8MKey Investors
Masco Corporation,Nemetschek Group
2025-06-03Series Unknown· $5.8M
Recent News
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