Western States · 2 days ago
Customer Service Account Manager
Sun Prairie Location - Sun Prairie, WI 53590
Full-time
Onsite
Mid Level
$19/hr - $22/hrWestern States is an industry leader in innovation, seeking a Customer Support Account Manager. This role involves being the trusted advisor and primary point of contact for key accounts, focusing on building strong client relationships and delivering exceptional support to drive customer satisfaction and loyalty.
ManufacturingRetail
Responsibilities
Cultivate and maintain strong, long-lasting relationships with assigned customer accounts through proactive communication and engagement
Serve as the primary point of contact for all customer inquiries, requests, and escalations, ensuring timely and effective resolution
Proactively understand client needs and objectives, collaborating with internal teams to deliver tailored solutions and exceed expectations
Effectively handle escalations and resolve customer complaints or issues with professionalism and efficiency
Identify opportunities to upsell additional products or services, contributing to revenue growth and customer value
Generate insightful reports on customer interactions and account performance, providing valuable insights for continuous improvement
Qualification
Required
Proven Account Management Experience: Demonstrated success in account management or a similar customer-facing role, with a track record of building and maintaining strong client relationships
Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers
Problem-Solving Expertise: Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions
Customer-Centric Mindset: A genuine passion for providing outstanding customer service and exceeding customer expectations
Proactive and Organized: Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment
Positive Attitude: An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment
Preferred
Experience in Labels or similar industry is desired but not required
Benefits
9 paid holidays
Competitive pay
Regular raises
A comprehensive benefits package
A 401k with company match
Company
Western States
As a premier manufacturer of envelopes, labels, and packaging, Western States serves a national market of printers, distributors and mailing service providers.
Founded in 1908
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase