RCC Senior Customer Service Specialist, French Language Support jobs in United States
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Apple · 16 hours ago

RCC Senior Customer Service Specialist, French Language Support

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date2+ years exp

Apple is a company that creates revolutionary products and fosters a culture of inclusion and innovation. They are seeking a Senior Customer Service Specialist to provide exceptional service and support for their Retail customers, handling critical cases and developing creative solutions to complex issues.

AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Handle critical customer cases and extraordinary scenarios from frontline specialists
Develop creative solutions to complex customer issues while maintaining service level expectations and target timelines
Use partnerships to resolve unusual situations, including outreach and follow up
Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience
Coordinate and work cross-functionally to prevent and resolve critical issues

Qualification

Customer support experienceFrench language skillsProblem solvingCommunication skillsAttention to detail

Required

Minimum of 2 years of contact center, retail, or customer support experience
Fluent written and verbal language skills in English and French
Demonstrates and maintains composure across a variety of customer and peer interactions
Ability to listen and accurately comprehend complex customer scenarios
Flexibility to work 7 days a week from 7am - 10pm CST

Preferred

Experience working in a fast-paced, constantly evolving environment and success setting priorities while working independently
Confident and enthusiastic communication skills
Adept at working through ambiguous situations with attention to detail
Passionate about delivering a magical customer service experience

Company

Apple

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Glassdoor4.2
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Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
dateFounded in 1976
location
Cupertino, California, USA
people-size10001+ employees
web-link
https://www.apple.com

H1B Sponsorship

Apple has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)

Funding

Current Stage
Public Company
Total Funding
$5.67B
Key Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity

Leadership Team

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Tim Cook
CEO
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Craig Federighi
SVP, Software Engineering

Recent News

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2025-09-25
Company data provided by crunchbase