Crown Equipment Corporation · 13 hours ago
Software Support Engineer 1
New Bremen, OH
Full-time
Onsite
Entry Level
2+ years expCrown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. They are seeking a Software Support Engineer 1 to manage technical deployment, develop integration code, and ensure reliable solutions for customer systems.
Industrial
No H1B
U.S. Citizen Only
Responsibilities
Manage technical deployment and configuration of AET systems. Provide hands-on installation and database setup
Develop and implement custom integration code (e.g., Structured Query Language (SQL), C#, Python, Programmable Logic Controller (PLC) language) to interface vendor software with customer systems
Design and build site-specific IT infrastructure and business logic on top of vendor platforms based on project definition and customer requirements
Evaluate site conditions and system performance to ensure solutions are reliable and maintainable prior to production handoff
Utilize software engineering principles to diagnose and resolve complex issues with customer system
Analyze system bottlenecks by troubleshooting network issues or database performance. Implement corrective actions and optimize performance
Create Standard Operation Procedures (SOPs) for issue resolution and training
Apply clear communication to guide after-service technicians or customers toward a solution
Serve as the primary technical point of contact for assigned projects. Translate customer requirements into actionable technical work plans and manage execution of plans
Coordinate logistics for technical components and provide both on-site and remote assistance during critical system launches
Use collaborative skills to interface between non-technical customers and internal engineering teams to ensure final deployed solution aligns with business requirements
Design and implement improvements to support processes
Qualification
Required
Less than 2 years related experience
Bachelor's degree (Computer Science, Information Systems, Engineering)
Frequent travel and overnight stays
Preferred
Proficient in a programming/scripting language (e.g. C Sharp (C#), Python)
Familiar with Windows/Linux Server environments, networking basics, and Structured Query Language (SQL)
Certification in cybersecurity or networking
Exposure to AGV, Warehouse Management System (WMS), Programmable Logic Controller (PLC), or Manufacturing Execution System (MES) systems
Experience with ticketing systems (e.g. Jira, ServiceNow, SharePoint) and remote support tools
Familiar with source control (e.g. Git) and DevOps culture
Good written and verbal communication skills
Benefits
Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement
And much more.
Company
Crown Equipment Corporation
Crown is one of the world’s largest material handling companies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Sara Corona
Vice President and Chief Compliance Officer
Recent News
bloomberglaw.com
2025-08-23
Company data provided by crunchbase