Parts Express · 8 hours ago
Information Technology Support Specialist
Springboro, OH
Full-time
Onsite
Mid Level
3+ years expParts Express is looking for an IT support specialist that is enthusiastic about technology and willing to take on challenges. The IT Support Specialist plays a crucial role in ensuring the smooth operation of IT systems by providing technical assistance and support to end-users, managing user access, and enhancing productivity and security across the organization.
AudioAudio/Visual EquipmentDIYMusic
Responsibilities
Responding to and resolving help desk tickets and inquiries from end-users regarding technical issues with hardware, software, network connectivity, and other IT-related problems
Diagnosing and troubleshooting technical issues reported by end-users, utilizing problem-solving skills and technical knowledge to identify root causes and implement solutions
Installing, configuring, and maintaining hardware devices (such as desktops, laptops, printers) and software applications, ensuring they are up-to-date and functioning properly
Providing support for network infrastructure, including troubleshooting network connectivity issues, configuring firewalls and switches, and monitoring network performance
Add, remove, and maintain user access across multiple systems such as ERP, active directory, phone system, and physical access control
Assisting end-users with IT-related training and education, providing guidance on how to use software applications and technology tools effectively
Implementing and maintaining security measures to protect IT systems and data from unauthorized access, viruses, malware, and other security threats
Manage daily backups, data restore requests, and integrity of backup processes
Creating and maintaining documentation for IT systems, procedures, and configurations, including user manuals, knowledge base articles, and technical documentation
Providing remote assistance to end-users who are working off-site or experiencing technical issues that can be resolved remotely
Staying updated on emerging technologies and industry best practices, seeking opportunities to improve IT support processes and enhance end-user experience
Qualification
Required
Bachelor's Degree in IT or a Computer Science related field of study or equivalent experience
3+ years' experience in an IT support and/or administrator role
Advanced level experience managing user access in Microsoft active directory and Office 365
Ability to troubleshoot, install, and manage all aspects of Windows 11 desktop software
A positive team-member, who listens to other opinions, accepts and uses suggestions for improvement and contributes to the team effort
Must be able to accurately use multiple systems, tools, and programs to complete tasks
Excellent organizational skills and ability to work independently
Preferred
Microsoft, NetSuite, or Security Certifications a plus
Company
Parts Express
Subwoofers, Home Audio, DIY Speaker Building, Pro Audio, Instruments, Music gear, Home theater
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Stahl
Founder, President and Chief Financial Officer
Company data provided by crunchbase