Akkodis · 9 hours ago
Desktop Support Specialist
San Antonio, Texas Metropolitan Area
Contract
Onsite
New Grad, Entry Level
$20/hr - $22/hrAkkodis is seeking a Desktop and Mobile Support Specialist with a client in San Antonio, TX. The role involves providing tier 1 maintenance and support for desktop and laptop computers, including hardware and software installation and configuration, as well as user training and documentation.
Information Technology & Services
Hiring Manager
Muskan P.
Responsibilities
Unpacking and configuring new hardware
Provide end user training on basic use and functionality of supported devices and software
Documentation and training of troubleshooting guides and installation procedures
Provide equipment relocations for CPS Energy desktop computers, laptop computers and computer peripherals
Research, identify and develop alternative solutions when new problems are encountered
Fully document all interactions in the ticketing system
Maintain technical skills through independent research
Qualification
Required
Associate Degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration or related field from an accredited university OR Relevant work experience in an IT Technical environment
Experience with installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware
Basic knowledge of PC networking concepts and terminology, with familiarity of Windows Active Directory
Familiar with LCD projectors and TV/Monitor
Basic knowledge of setup, support, and maintenance of printers, and plotters
Experience with installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project
Ability to develop and maintain working relationships with customers and support teams
Strong analytical and problem-solving abilities
Well-developed written and verbal communication skills for interaction with all levels of personnel
Ability to meet goals and objectives
Effective interpersonal and customer service skills
Ability to make recommendations and independent decisions
Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling
Comfortable with change and ability to adapt to the changing needs of CPS Energy, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives
Ability to work rotating work schedules to ensure adequate support is provided for customer requests
Ability to distinguish colors to identify electronics components and wiring
Preferred
Relative Certifications
Relative experience in supporting utility construction & maintenance
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis provides digital engineering solutions for sustainable and innovative industries.
10001+ employees
H1B Sponsorship
Akkodis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (121)
2023 (67)
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
2025-11-10
Canada NewsWire
2025-11-06
Company data provided by crunchbase