Momentive Software · 10 hours ago
MIP Associate Support Analyst
United States
Full-time
Remote
Entry Level
1+ years expMomentive Software amplifies the impact of over 20,000 purpose-driven organizations, providing cloud-based software and services. The MIP Associate Support Analyst role involves providing accounting application support and ensuring customer satisfaction through effective communication and problem-solving skills.
Cloud InfrastructureInformation TechnologySoftware
No H1B
Responsibilities
Provide timely responses to customer service inquiries via product ticket system
Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat)
Collaborate with team members to provide resolutions to customer inquiries
Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes
Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores
Answer product related how to questions for new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software
Able to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues
Understanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections
Qualification
Required
High school diploma or its equivalent
1-2 years of customer service experience required
MIP Accounting experience required
Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
Demonstrate ability to learn and understand basic office software applications
Comfortable with technology
Ability to use problem solving skills to interpret basic application errors and assist with a solution
Strong organizational skills
Excellent verbal and written communication skills voice and chat
Telephone skills/etiquette; call screening
Ability to prioritize work and handle multiple tasks
Excellent time management skills
Attention to detail
Ability to learn new technologies
Preferred
2-year degree in Accounting or 2 years Accounting work experience preferred
Benefits
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Company
Momentive Software
Momentive Software is the provider of technology and revenue solutions for more than 13,000 associations and nonprofit organizations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-01Private Equity
2017-04-12Private Equity
Leadership Team
Dustin Radtke
Chief Product and Development Officer (CPDO | CPO | CTO)
Summit Roshan
Chief Financial Officer
Recent News
2026-01-13
Company data provided by crunchbase