Horrocks · 9 hours ago
Helpdesk Technician
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expHorrocks is a company that values its people and communities, and they are seeking a Helpdesk Technician to deliver frontline IT support. This role is essential for ensuring employees have the necessary tools and confidence to perform their best work by providing timely assistance and troubleshooting various IT issues.
Civil EngineeringConstruction
Responsibilities
Serve as the first point of contact for IT support requests, providing timely, professional, and empathetic assistance
Deliver support through phone, chat, and IT ticketing systems
Troubleshoot and resolve hardware, software, network, and user account issues
Escalate complex issues to Field Support Engineers or specialized IT teams as needed
Support employee onboarding by preparing devices, accounts, and system access
Assist employees with Microsoft 365, Teams, and collaboration tools
Coordinate with HR and IT teams to ensure smooth offboarding and asset recovery
Accurately document and manage tickets within the ITSM platform
Monitor ticket queues and meet defined SLAs and response time expectations
Maintain clear and proactive communication with users throughout issue resolution
Create and update knowledge base articles and support documentation
Assist with hardware setup, software installation, and basic device maintenance
Maintain accurate inventory and asset tracking records
Participate in team meetings and continuous improvement initiatives
Provide occasional on-site or regional office support as required
Qualification
Required
1–3 years of experience in IT support, helpdesk, or service delivery roles
Working knowledge of Microsoft 365, Windows, and macOS environments
Experience with Active Directory, user provisioning, and password management
Basic understanding of networking, VPNs, and remote connectivity
Strong customer service and communication skills with an empathetic approach
Ability to prioritize tasks and manage multiple requests in a fast-paced environment
Experience using ITSM or ticketing systems (e.g., ServiceNow, Halo, Jira)
Must be based in a Tier 1 or Tier 2 Horrocks office to support hands-on needs
Willingness to travel occasionally to other offices for training or coverage
Preferred
Bachelor's degree in Information Systems or related field
Relevant certifications (CompTIA A+, Microsoft, ITIL Foundation)
Benefits
Medical, dental, vision, life, and disability insurance
Generous paid time off
401(k): 50% match of contribution up to 6%
Professional development opportunities including in-house training
Paid professional organization membership and professional licensure
Company
Horrocks
For more than 50 years Horrocks has been an integral part of designing and improving infrastructure for communities in the western United States.
501-1000 employees
H1B Sponsorship
Horrocks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tony Curtis, P.E.
Chief Technology Officer, Structures
Company data provided by crunchbase