Kestra Medical Technologies, Inc. · 15 hours ago
Patient Care Coordinator
United States
Full-time
Remote
Entry, Mid Level
$69K/yr - $75K/yrKestra Medical Technologies, Inc. is a company focused on innovative cardiac medical device solutions. The Patient Care Coordinator will lead the coordination of patient fitting activities, serving as a local point of contact and technical resource to ensure effective service and maintain relationships with fitters.
Health CareHealth DiagnosticsMedical Device
No H1B
Responsibilities
Act as liaison between corporate headquarters dispatching for fitter requests and local assignments
Review and submit the 1099s Assure Patient Specialists (APS) invoices
Ensure we meet timely Service Level Agreements (SLA) for open work orders including initial fittings and follow-up tasks
Ensure the APS cap per month for fittings is maintained
Assist in the oversight of the fitter certification process
Work with APS team on availability of hours for fittings
Coordinate and report on activities to ensure a streamlined certification process and fitter readiness as the regional demand for service grows
Track metrics for continuous improvement on service and fit and train processes
Track and document in Salesforce our multi-step fitter certification process
Work with operations and IT to drive improvements to our A-Z software platform from a fitter and dispatching perspective
Adhere to Pledge of Confidentiality
Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case
Qualification
Required
Weekend availability
Bachelor's degree. Comparable work experience may be substituted for a degree
Knowledge of MS Office, Excel, PowerPoint, MS Teams
Excellent presentation and public speaking skills with a clear and simple communication style
Strong interpersonal and communication skills
Basic understanding of field-based training processes
Keen understanding of commercial sales environment and service-level expectations
Ability to work in a fast-paced and changing environment
Interest in taking complex processes and breaking them down into simple and repeatable processes
Ability to analyze data that will drive continuous improvement efforts for service expectations
Interest and desire for life-long learning
Ability to understand and contribute to commercial goals nationally and within an assigned region
Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills
Highly organized, service and detail orientated
Strong project management and multi-tasking skills
Ability to consistently and effectively work remotely
Preferred
Direct cardiac patient care experience - RN, RT, CVIS, Paramedic, CRM
Experience working in sales, or a sales support role
Benefits
Medical
Dental
401K with Match
Company
Kestra Medical Technologies, Inc.
Kestra Medical Technologies offers wearable medical devices which collects, store, and communicate patients vital performance data.
Founded in 2014
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$334MKey Investors
Ally Bridge Group,Andera Partners,Longitude Capital,Omega Funds
2025-12-02Post Ipo Equity· $138M
2025-03-06IPO
2024-07-24Private Equity· $196M
Leadership Team
Timothy Moran
Chief Business Officer
Recent News
2025-12-12
Kestra Medical Technologies, Ltd
2025-12-03
Company data provided by crunchbase