Cognizant · 12 hours ago
Technical Support
Seattle, WA
Full-time
Onsite
Mid Level
$64K/yr - $74K/yr
4+ years expCognizant is a leading technology company, and they are seeking a Technical Support professional to assist with end user computing issues. The role involves troubleshooting desktop and laptop problems, managing mobile devices, and supporting various IT services for customers.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Primary responsibilities to resolve the end users reported desktop/laptop issues including hand held devices troubleshooting
Secondary responsibilities to resolve the Service Desk, Infra teams support activities
Direct attached printer support (Personal and Network)
Wireless support (WIFI support)
Mobile Device Support (iPhone and iPad, including account management and device setup)
Configuration, provisioning, asset tagging and fulfillment of all end user Equipment (including handsets, peripherals, audio headsets) and Services (audio & web conferencing)
IMACs, including required patching and cabling at the desk and in the LAN closets
Equipment vendor coordination or perform repair for break-fix
IT equipment lifecycle management
Imaging and deployment of customer defined Windows image versions
Support including inventory management, coordination with Procurement Team ordering the devices and handling consignment for inventory replenishment
Desktop Asset disposition - returns, recycle, disposal, vendor coordination
Support of all customer standard end user computing products
Provide hands and feet support for customer Infra teams at offshore (Network, Telephony, Airwatch, Server Support, etc.)
Support of all-in-one printers and network-based scanning, including primary responsibility for account management with vendor, configuration and maintenance. Perform weekly health checks
Support video conferences and events
Perform Onboarding and Offboarding for employees
Work out of the Local IT Service Now queue on triage/incidents/requests
Carry official communications with the users and leadership team over email
Provide IT support and maintenance for user desktop issues, IMACD , Smart Hands support in the other site locations within the country during business hours
Qualification
Required
Hands on experience on deskside engineer role
Previous experience of Field Services
ITIL Knowledge
SNOW ticketing tool experience
Graduation and min 4 years of relevant Exp
Knowledge of CISCO Meraki devices, Network equipment (Switches, Routers, AP, Servers, etc.)
Flexible to Travel
Available for Off-business hours support during critical outages
Preferred
Knowledge and support experience with Windows 7, Windows 10, iOS device
Experience in resolving Windows 10 operating system
Experience in resolving application errors with respect to various applications such as Office, outlook, Adobe, etc
Experience in Windows & MAC upgrades
Knowledge of imaging, deployment and troubleshooting Operating system
Knowledge of Office 365 applications
Hands-on experience on patching through SCCM
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Trak.in - Indian Business of Tech, Mobile & Startups
2026-02-06
Company data provided by crunchbase