Staci Americas · 2 days ago
Client Success Executive
NJ-Dayton
Full-time
Onsite
Mid Level
$80K/yr - $90K/yr
4+ years expStaci Americas is a fast-growing 3PL, seeking a Client Success Executive to serve as the primary liaison between the company and its customers. The role involves managing customer relationships, addressing issues, and recommending strategies to enhance business partnerships.
B2BB2CE-CommerceLogisticsMarketingPoint of SaleTransportationWarehousing
Responsibilities
Work directly with the Operations management and implementation teams for new customer and product implementation
Participate in status update calls and providing input from the client services perspective
Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable
Assist with the development, implementation, and direction of Amware’s programs, policies, procedures, and guidelines to ensure efficiency and compliance
Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process
Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetings
Day-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc
Ad hoc reporting/work as directed by manager
Qualification
Required
Presentation technology
Business and Financial implications of decisions
Project Management
Quality Management
Microsoft Office (advanced Excel)
Supervising a team of Customer Success Representatives
Proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership
Articulate presentation of ideas
Learn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer's inventory is managed properly
Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Communicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior management
Align work with strategic goals
Preferred
4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environment
Benefits
Health
401k
Dental
Vision
Company
Staci Americas
Staci Americas offers 3PL services, including warehousing, fulfillment, and transportation for B2B and D2C clients.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
IEEE Spectrum
2025-01-31
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