Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels · 3 days ago
Local Host
Astor, FL
Full-time
Onsite
New Grad, Entry LevelVeriu Group is a growing Australian-owned hotel operator focused on providing authentic travel experiences. The Local Host role involves delivering high-quality guest services, resolving complaints, and providing local insights to enhance guest experiences.
Hospitality
No H1B
Responsibilities
Provide a high level of guest services at all touch points (check-in, check-out, during their stay)
Provide creative resolutions to complaints and problems
Be true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
Respond to emergency situations in a safe and professional matter
Identify & explore opportunities to increase the number of returning & new guests
Support the Hotel Manager to ensure the hotel operates to Veri-Best standard
Qualification
Required
Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
First Aid Certificate (or be able to obtain)
Responsible Service of Alcohol Certificate (or be able to obtain)
Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
Ability to work as a team & also independently
Experience in a customer service role
Benefits
National career growth opportunities
Accelerated development in a variety of hotel management or corporate areas
Comprehensive onboarding & ongoing support
The chance to join our Fast-Track Hotel Management Development program
Genuine flexibility and job security
High performing culture that values relationships & individuality, where our leadership know you by name
Generous referral bonuses when you refer your friends to work with us (up to $1000)
Discounts on accommodation across our network
Discounts on private health insurance
Access to our Employee Assistance Program
Company
Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels
Welcome to Veriu Group (pronounced "Very-You" Group)! Proudly Australian-owned, we are an organisation that is focused on doing what we do best: creating spaces that allow travellers to be simply themselves, to find what they are looking for, and to enjoy our cities their way.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase