Velera · 2 days ago
Collections Representative I
United States
Full-time
Remote
Entry Level
$15/hr - $18.03/hr
1+ years expVelera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Collections Representative I utilizes various collection strategies to negotiate payment arrangements on debt and manages delinquent accounts while ensuring compliance with regulations.
CreditFinTechManagement Consulting
No H1B
Responsibilities
Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account
Utilize various skip tracing techniques and collection strategies to locate right parties
Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment
Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts
Establish and maintain payment arrangements consistent with our established guidelines
Dorm, close, and make recommendations on accounts in accordance with our established guidelines
Make second voice calls as necessary to assist other collectors
Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations
Maintain thorough knowledge of FDCPA
Document accounts accurately and quickly
Perform all other duties as assigned
Qualification
Required
Minimum (1) year collections or sales experience
High school education or GED equivalent
Benefits
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Company
Velera
Velera provides financial technology and processing solutions for credit unions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck Fagan
President and CEO
Recent News
2026-02-03
2026-01-20
Company data provided by crunchbase