TECEZE · 5 hours ago
Information Technology Support Technician
Phoenix, AZ
Contract
Onsite
Mid Level
3+ years expTECEZE is a leading global tech organization seeking an experienced IT Field Support Technician to join their data center operations team. The role involves providing technical support and maintaining IT infrastructure within a hospital environment, ensuring smooth operations and exceptional service delivery.
ComputerInformation TechnologyNetwork Security
Hiring Manager
Shaik Jakeer
Responsibilities
Provide IT support for end user devices, and Smart Hands and Eyes support for IT systems, including, hardware, POS, and software, at the primary hospital location and associated sites
Address all issues promptly and within SLAs
Respond to IT service requests and troubleshoot problems to minimize downtime and ensure continuity of care
Provide face to face walk up IT support at designated Tech Bar
Provide IT Support for IMAC and Project IMAC activities. Help with IMAC execution and pre-execution
Provide support for VIP users if required
Work closely with healthcare staff to understand their IT needs and provide tailored solutions
Conduct training sessions for staff on the use of IT systems, software, and best practices
Coordinate with vendors and internal teams for the installation and configuration of new IT equipment and software
Maintain accurate documentation of IT systems, configurations, and procedures
Generate reports on system performance, incidents, and resolutions for management review
Assist in the planning and implementation of IT projects, such as system migrations, upgrades, and expansions
Provide technical expertise and support for the integration of new technologies and systems
Qualification
Required
Diploma / Bachelors degree in IT (or equivalent experience)
Minimum 3 years experience as an IT Engineer or similar role
Strong knowledge of IT infrastructure, including servers, networks, hardware, and software
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills, with the ability to work effectively with non-technical staff
Ability to travel to associated cluster sites as needed
Company
TECEZE
TECEZE offers a full spectrum of Information Technology services.
1001-5000 employees
H1B Sponsorship
TECEZE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Thinesh Siva
Head of Technical Presales
Company data provided by crunchbase