State of Florida · 2 days ago
68020090 - PROGRAM OPERATIONS ADMINISTRATOR - SES
Orlando, FL
Part-time
Onsite
Mid Level
3+ years expThe State of Florida's Agency for Health Care Administration is seeking a Program Operations Administrator to enhance the delivery of health care services through the Florida Medicaid Program. The role involves supervising the Medicaid Helpline Contact Center team, focusing on communication, training, and operational efficiency.
Government Administration
Responsibilities
Oversee a defined team of Medicaid Recipient and Provider Contact Center staff
Spend a major portion of the time communicating with, motivating, training, and evaluating employees
Plan and direct the work of team members while assisting in the overall operations of the Medicaid Helpline Contact Center and its various functions
Qualification
Required
Two years of customer service experience in a high-volume contact center or consumer centric environment
One year experience supervising, motivating, training or coaching staff, both individually and as a group
Knowledge of, or ability to learn, detailed Medicaid and policies and procedures
Knowledge of, or ability to learn, Statewide Medicaid Managed Care programs (MMA, LTC, and F-F-S, etc.)
Knowledge of, or ability to learn, Contact Center policies and procedures, including Choice Counseling
Knowledge of, or ability to learn, Human Resources policies and procedures
Knowledge of, or ability to learn, several computer-based systems and programs such as HT, FMMIS, Genesys, Outlook, Excel, Word, SharePoint, People First, etc
Basic knowledge of medical terminology
Possess excellent communication skills, verbal and in writing, including effective listening, understanding, and motivating
Efficient time management, organizational, and multi-tasking skills
Professional interpersonal skills in both one-on-one and in group settings
Telephony skills in a high call volume setting
Typing and/or keyboarding skills
Analytical and problem-solving skills
Abilities to effectively supervise, lead, direct, and motivate individuals and groups
Abilities to manage, prioritize, and/or delegate work to meet established standards and deadlines
Abilities to work well under pressure, and to evaluate issues and make decisions quickly and objectively
Ability to learn and to apply knowledge
Ability to train and motivate others
Ability to adapt to and facilitate changes
Ability to form and maintain professional and effective working relationships
Ability to work independently or as part of a team
Ability to travel with or without accommodations
Preferred
Moderate to extensive experience and proficiency with several different computer programs such as Excel, Outlook, and Word
Medicaid Helpline Contact Center experience
Benefits
Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 176 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
Recent News
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