Zeta Global · 21 hours ago
Senior Client Success Manager - Programmatic
New York, NY
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $95K/yr
3+ years expZeta Global is an AI-Powered Marketing Cloud that helps marketers acquire, grow, and retain customers efficiently. The Senior Client Success Manager – Programmatic is responsible for managing a portfolio of strategic programmatic accounts, leading client communications, and driving performance and growth.
AdvertisingAnalyticsInformation ServicesMarketing
Responsibilities
Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts
Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes
Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting)
Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements
Deliver client-ready reporting and performance insights in partnership with Analytics
Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales
Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience
Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution
Qualification
Required
3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles
Hands-on DSP experience required, including campaign setup, optimization, and reporting
Proven ability to independently manage multiple live campaigns and client relationships
Strong communication skills and comfort leading client and executive-level conversations
High attention to detail and ability to prioritize in fast-paced environments
Strong analytical skills and comfort with Excel and performance reporting
Preferred
Experience working with agencies and complex, multi-stakeholder accounts
Experience mentoring or supporting junior team members
Strong ability to navigate ambiguity and make sound judgment calls without perfect information
Proven comfort owning escalations and partnering with leadership to resolve issues
Ability to translate technical and performance details into clear client-facing narratives
Experience operating in high-growth or fast-paced environments where processes evolve
Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations
Benefits
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Company
Zeta Global
Zeta offers technology and marketing services to help brands acquire, engage, and retain customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
BofA SecuritiesBlackstone Credit,GPI Capital
2024-09-04Post Ipo Secondary· $105.26M
2024-09-04Post Ipo Equity· $204.94M
2024-09-03Post Ipo Debt· $550M
Leadership Team
David Steinberg
CEO, Co-Founder, and Chairman of the Board
Christian Monberg
Chief Technology Officer
Recent News
2026-02-02
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2026-01-16
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2026-01-07
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