Columbia Association · 12 hours ago
IT - SYSTEM_ANALYST
Columbia, MD, USA
Full-time
Hybrid
Mid Level
3+ years expColumbia Association, headquartered in Howard County, Maryland, is focused on enhancing the quality of life in Columbia through teamwork and community engagement. They are seeking a Systems & Business Operations Analyst to support and optimize business systems and applications, acting as a liaison between IT and business units to align systems with operational objectives.
CharityCommunitiesNon ProfitRecreationWellness
Responsibilities
Serve as a primary point of contact for escalated system and application issues beyond Tier 1, ensuring timely resolution and root cause analysis
Administer and maintain enterprise business systems and applications, including user access, roles, permissions, and configuration settings
Monitor system performance, data integrity and user activity to ensure reliability, security, and compliance with organizational standards
Coordinate with internal IT teams and external vendors to manage system updates, patches, integrations, and issue resolution
Partner with business units to understand operational workflows and translate requirements into system-supported solutions
Identify opportunities to streamline automate, and improve business processes using enterprise systems, integrations, and reporting tools (e.g., APL Integrations, reporting dashboards
Support cross-functional initiatives that rely on system data to enable operational efficiency, service delivery, and informed decision-making
Develop and deliver end-user training including onboarding, refresher sessions, and new system or feature rollouts
Create and maintain system documentation, including standard operating procedures (SOPs), user guides, and knowledge base articles
Support change management activities related to system enhancements, ensuring clear communication, user readiness, and minimal operational disruption
Act as a liaison between IT, business units, and vendors to ensure alignment on system-related initiatives and priorities
Participate in service reviews, governance forums, and project planning activities to represent systems capabilities and user needs
Communicate systems outages, changes, and updates to stakeholders in a timely and professional manner
Generate, analyze, and interpret system reports to support operational insights, performance tracking, and strategic planning
Ensure data quality and consistency across enterprise systems by establishing validation controls and supporting data correction efforts
Respond to ad hoc reporting requests and develop dashboards that provide actionable insights to leadership
Support and monitor data integrations across enterprise platforms to ensure accuracy and reliability
Assist with systems-related projects, including requirements gathering, testing, implementation, and post-deployment support
Contribute to service readiness by documenting support procedures, escalation paths, and service level expectations
Provide backup support for the Service Delivery Manager and contribute to succession planning by shadowing leadership responsibilities
Qualification
Required
3 years of experience in IT support, systems administration, business systems analysis, or business operations support
Strong understanding of enterprise business systems, system administration concepts, and IT Service Management (ITSM) practices
Strong understanding of various Enterprise Application Stack
Strong data analytic and systems administration skills
Excellent analytical, problem-solving, and troubleshooting skills
Strong communication and interpersonal skills; able to work with technical and non-technical stakeholders
Experience developing process documentation, delivering end-user training, and providing system support
Ability to manage multiple priorities in a fast-paced environment
Strong customer service orientation with a proactive, collaborative mindset
Associate's degree in information systems, Business Administration, or a related field; or equivalent technical training and experience
Preferred
Strong understanding of Member Management and CRM platforms (Club Automation)
Familiarity with scripting, automation, or integration tools is a plus
Bachelor's Degree a plus
ITIL Foundations certification (or willingness to obtain within 4 months)
Smartsheet Core App Certification (or willingness to obtain within 2 months)
Microsoft Power Platform (Power Automate/Power BI)
Cloud fundamentals (Azure), or other certifications related to automation, system integration, or data analytics
Benefits
Medical
Dental
Vision
Life insurance
401(k)
A free Fit & Play membership
Wellness benefits w/perks
Paid leave
Company
Columbia Association
Columbia Association is a nonprofit firm that provides a definitive solution to offer recreational, cultural, and community services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dennis Mattey
Interim President and CEO
Recent News
2025-07-24
Company data provided by crunchbase