SoFi · 2 days ago
Staff Fraud and Disputes Analyst
Jacksonville, FL
Full-time
Onsite
Lead/Staff
$115K/yr - $216K/yr
8+ years expSoFi is a next-generation financial services company and national bank that is transforming how individuals interact with personal finance. The Staff Fraud and Disputes Analyst will support Fraud and Dispute Operation teams, acting as a liaison between various departments to ensure operational efficiency and regulatory compliance in fraud prevention efforts.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Subject matter expert on all fraud and disputes systems, process, tools, and key contact across business units. Be the SME and consult with cross functional partners on risks and needed capabilities when new products, processes, or automation is introduced
Coordinate and execute enhancements and process changes at a systemic level to ensure regulatory compliance is adhered to
Oversee the framework of new product launches ensuring that all Fraud CoE risks are addressed, meets regulatory standards, and industry best practices
Serve as a liaison between the business and Fraud and Dispute Operations on systems, tools and new products
Optimize tools and systems to improve SLAs, Average Handle Times, and fraud losses
Provide key results to stakeholders across business lines including senior leadership
Collaborate with business units across the Fraud CoE to assess and refine fraud prevention measures to ensure effectiveness and highlight areas for improvement
Ensure strict compliance with departmental standards and established processes
Contribute to a culture of accountability, collaboration, agility, innovation, and excellence
Qualification
Required
8+ years of experience in fraud analytics, risk management, or fraud program management
Deep understanding of fraud and disputes regulatory requirements
Strong experience in leading projects, working cross-functionally, and influencing senior stakeholders
Experience working with multiple cross-functional teams to deliver results
Experience in banking and/or fintech industry
Strong knowledge of fraud prevention and detection tools and techniques
Excellent problem-solving skills and ability to translate complex data into clear business recommendations
Preferred
Six Sigma or equivalent certification a nice to have
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-02-03
2026-02-03
Company data provided by crunchbase