Netrix Global · 12 hours ago
Computer Support Analyst I
Chicago, IL
Full-time
Onsite
Entry Level
2+ years expNetrix Global is an award-winning provider of cybersecurity and IT services, seeking a Computer Support Analyst I to provide timely technical support to internal and client employees. The role involves troubleshooting computer issues, training users, and ensuring efficient incident management to restore productivity.
Information TechnologyInternetTelecommunications
Responsibilities
Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately
Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards
Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity
Perform daily follow up on all assigned open incidents
May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Train users in the proper user of hardware and software
Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users
Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)
Acquire and maintain a working knowledge of ITIL Incident and Change Management functions
Develop, document and communicate procedures to resolve user problems
Participate in internal and client projects as required
Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users
Identify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected
Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations
Attend staff and client meetings as required
Participate in mandatory on-call rotation if required
Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered
Qualification
Required
2 plus years of proven experience as a Computer Support Analyst or similar role as minimum
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Strong knowledge of computer systems, hardware, and software applications
Proficiency in troubleshooting technical issues and providing timely solutions
Excellent communication skills, both verbal and written
Ability to work independently and collaboratively within a team environment
Strong analytical and problem-solving skills
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Benefits
Competitive compensation package
Comprehensive group benefits
Flexibility
Time off when you need it
Casual work environment
Company
Netrix Global
Award-winning provider of end-to-end digital transformation, cybersecurity, IT solutions, MSP, and MSSP services.
501-1000 employees
H1B Sponsorship
Netrix Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (2)
2022 (4)
Funding
Current Stage
Late StageLeadership Team
Russell P Reeder
Chief Executive Officer
Brian Kuhn
Chief Operating Officer (combination CPO, CTO, CIO, Chief Fixer)
Recent News
Mergers & Acquisitions
2025-11-05
2024-04-09
Company data provided by crunchbase