AccruePartners · 17 hours ago
IT Specialist
Monroe, NC
Contract
Onsite
Mid Level
4+ years expAccruePartners is a well-established, privately held manufacturing organization headquartered in the Charlotte metro area, specializing in scientific and laboratory instrumentation. The IT Specialist role involves providing day-to-day IT support and system administration in a Microsoft-centric environment, ensuring operational reliability and high-quality customer service for both corporate and manufacturing users.
CRMHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide day-to-day IT support and system administration across a Microsoft-centric environment
Administer and support Microsoft 365, Windows Server, Hyper-V, Active Directory, and Azure/Entra
Support enterprise technologies including endpoint security, VPNs, VOIP phone systems, Teams, and printers
Maintain and support network infrastructure including switches, LAN/WAN connectivity, and helpdesk operations
Install, configure, and support servers, PCs, Macs, and end-user hardware (monitors, printers, docking stations, IP phones)
Troubleshoot and resolve a wide range of hardware, software, and network issues
Act as a primary point of contact for end users and vendors, delivering high-quality customer service
Document, review, and improve IT processes, procedures, and support workflows
Collaborate with teammates to learn new technologies and continuously improve service delivery
Qualification
Required
Experience supporting Microsoft 365, Windows Server, Hyper-V, Active Directory, and helpdesk platforms
Hands-on experience supporting PCs, Macs, servers, and peripherals
Strong troubleshooting skills across hardware, software, and network connectivity issues
Excellent communication, customer service, and vendor-interaction skills
Self-motivated, organized, and comfortable working independently
Experience documenting technical processes and procedures
Bachelor's degree (BA/BS), preferably in Computer Science OR
Associate degree with 4+ years of relevant IT experience
Preferred
VOIP phone system administration experience
Exposure to ERP systems such as Microsoft Dynamics F&O or Business Central
Experience supporting IT environments within manufacturing or industrial settings
IT certifications are a plus (A+, Cisco CCNA, Microsoft MCP/MCSA/MCSE, etc.)
Benefits
Stable, established organization with a long operating history
Hands-on IT role supporting both office and manufacturing environments
Broad exposure to infrastructure, end-user support, and networking technologies
Collaborative team culture that values initiative, ownership, and knowledge sharing
Opportunity to work with modern Microsoft-based systems and enterprise IT tools
Company
AccruePartners
AccruePartners is a staffing and recruiting company providing workforce management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
JoAnn Siragusa
CFO
Amy Noland Pack
Principal Partner and Co - Founder
Company data provided by crunchbase