SBP · 1 day ago
AmeriCorps Client Service Coordinator
New Orleans,LA,US
Full-time
Onsite
New Grad, Entry Level
$2,227.90/mo - $2,227.90/moSBP is dedicated to reducing the time between disaster and recovery, and they are seeking passionate individuals to join their team as AmeriCorps Client Service Coordinators. In this role, you will assist clients in navigating the recovery process, manage a caseload, and help coordinate services for disaster survivors.
CharityNon ProfitSocial Impact
No H1B
Responsibilities
Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or via video platforms such as FaceTime or Zoom
As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as FaceTime or Zoom
Prepare and present prospective client cases to site leadership for funding and construction
Assist clients in navigating and applying for external funding to support specific recovery needs
Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process
Refer clients who are in need of housing, food, or other supports to appropriate service providers
Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching
Input client data and upload documents into Salesforce and update case notes daily
Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training
Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions
Qualification
Required
Be at least 17 years of age or older
Have a high school diploma or its equivalent
Be a citizen, national, or lawful permanent resident alien of the United States
Strong interpersonal skills, including active listening
Ability to maintain a calm, professional demeanor in challenging situations, including client crises
Ability to clearly communicate needs and expectations to people of various backgrounds
Demonstrated problem-solving skills
Preferred
Spanish language proficiency with excellent verbal and written communication skills
Benefits
Free individual health insurance
A housing stipend of $175/month for AmeriCorps alumni
Relocation reimbursement of up to $500 for eligible members
Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
AmeriCorps Childcare Benefits Program
Student loan forbearance for qualified loans
Free Mental Health, Financial, and Legal support through the Member Assistance Program
Company
SBP
SBP solves the challenges facing at-risk communities and scales impact with a proven model.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.21MKey Investors
Truist Foundation Western North Carolina Recovery and Resiliency FundCITGO Petroleum Corporation
2026-01-22Grant· $0.11M
2023-12-14Grant· $0.1M
Leadership Team
Carol Markowitz
Chief Executive Officer
Reese May
COO
Recent News
New Orleans CityBusiness
2025-11-14
New Orleans CityBusiness
2025-11-14
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