Live Oak Bank · 16 hours ago
Senior Loan Operations Specialist
NC
Full-time
Onsite
Mid, Senior Level
$72K/yr - $113K/yr
3+ years expLive Oak Bank is a digital bank that serves small business owners across the country. The Senior Loan Operations Specialist plays a critical role in maintaining the accuracy and integrity of post‑closing loan activities, ensuring tasks are executed accurately and in accordance with internal controls.
BankingCreditFinancial ServicesLending
Responsibilities
Responsible for supporting loan activities after closing, including funding, system onboarding, account maintenance, modifications, draws and payoff processes
Manage core system data and operational processes for syndicated loans, participations and other specialized lending products, including loan advances, payment movement and fee collection
Perform general ledger and account reconciliations across multiple business lines to ensure financial accuracy and control
Onboard loans into the core processing system and design onboarding procedures to support the rollout of new loan products
Perform detailed post closing loan modification transactions in the core system, involving review of legal documents and accurate data entry
Support audits, regulatory examinations, and internal reviews by preparing documentation, providing clarification, and executing corrective actions where needed
Create and improve departmental procedures and process documentation
Assist with onboarding and training of new team members
Provide subject‑matter expertise to Loan Operations and internal partners regarding operational processes, system functionality, and SOX control requirements
Lead the resolution of complex escalations, applying advanced problem‑solving and coordination across departments
Represent the Loan Operations function professionally when collaborating with internal stakeholders and engaging in external communications or partner interactions
Support system enhancement initiatives and participate in modernization and workflow‑improvement efforts
Demonstrate strong verbal and written communication skills, producing clear, accurate correspondence and documentation
Leverage advanced analytical and problem-solving techniques to identify and resolve critical issues, uncover root causes and implement sustainable solutions
Maintain strong organizational habits to manage multiple high‑priority responsibilities in a fast‑paced environment
Demonstrate adaptability and openness to continuous improvement as systems, processes, and business needs evolve
Collaborate across teams—including Lending, Servicing, Secondary Markets, Technology, and Finance—to support seamless workflows and efficient operations
Uphold strong internal controls, risk awareness, and data‑integrity standards in all tasks
Communicate clearly and professionally to support strong working relationships across the bank
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Qualification
Required
Strong proficiency in navigating core banking platforms, money‑movement systems, and operational workflows
Experience performing general ledger activities across multiple core system environments
Proven success in a fast‑paced, high‑volume operational environment
Strong time‑management, critical‑thinking, and problem‑solving skills with exceptional attention to detail
Highly organized with the ability to manage multiple priorities independently and collaboratively
Adaptable, motivated, and committed to continuous improvement and process optimization
Quick to learn new systems, applications, and automation tools
Ability to work overtime during peak periods such as month‑end or quarter‑end
Comfortable working within technology‑driven workflows and contributing to system enhancements
Demonstrated reliability, accountability, and sound judgment when handling sensitive customer and financial information
3–5 years of banking or financial services experience with a strong operational foundation
Preferred
Knowledge of Specialty Finance lending
Benefits
Paid sick leave
Company
Live Oak Bank
Live Oak Bank is a financial service company that offers banking services and products for small and medium businesses.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$176.09M2025-07-28Post Ipo Equity· $100M
2017-11-21Series Unknown· $1.14M
2015-08-07IPO
Leadership Team
Neil Underwood
President and Chief Operating Officer
Evan Travis
SVP, Venture Banking
Recent News
2025-12-02
Company data provided by crunchbase