Hallmark - Healthcare Workforce Technology · 1 day ago
Support Specialist
Dallas, TX
Full-time
Hybrid
Entry Level
1+ years expHallmark Health Care Solutions, Inc is a company focused on improving patient care and community health outcomes through technology and support services. They are seeking a Support Specialist to provide effective support to vendors and clients, managing day-to-day support activities and resolving inquiries. The role involves troubleshooting technology-related questions and assisting with technology projects based on client requests.
Health CareScheduling
Responsibilities
Assist with technology related questions from vendors and clients through email and virtual meetings
Investigate, troubleshoot, and resolve support inquiries by gathering relevant information, identifying root causes, and determining appropriate next steps
Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation
Communicate with leadership for vendor and client escalation as needed
Assist with technology projects based on client request
Attend training sessions and internal calls related to new features and product updates, with the ability to understand functionality and translate learnings into effective client and vendor support
Ability to function in a fast-paced, customer service-oriented environment
Ability to use critical thinking to identify issues, assess options, and recommend effective actions
Other duties as assigned based on business needs
Ability to work from home with dedicated focus
Qualification
Required
Minimum 1-year experience with healthcare technology
Required proficiency in Microsoft Excel
High school degree required
Outstanding written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Ability to function in a fast-paced, customer service-oriented environment
Ability to use critical thinking to identify issues, assess options, and recommend effective actions
Preferred
Preferred proficiency in Microsoft Office Suite
Preferred experience working in a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira, or similar)
Previous work from home experience
Customer service skills, preferred experience with a range of stakeholders, including external partners and senior leadership
Benefits
Health insurance (H.S.A. option available)
Dental insurance
Vision insurance
Paid time off
401k
Company
Hallmark - Healthcare Workforce Technology
Hallmark is the leader in Workforce Intelligence and Enablement, providing technology for health systems and provider groups nationwide.
201-500 employees
H1B Sponsorship
Hallmark - Healthcare Workforce Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (7)
2022 (6)
2021 (10)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Summit PartnersEnhanced Healthcare Partners
2023-10-17Private Equity
2020-12-10Private Equity
Leadership Team
Bharat Sundaram
Chief Executive Officer
Issac Ullatil
Co-Founder and Strategic Advisor
Recent News
Morningstar.com
2026-01-16
2026-01-09
2025-12-03
Company data provided by crunchbase