Grafana Labs · 19 hours ago
Global Billing Operations (Collections) Manager | PST or CST | Remote
United States
Full-time
Remote
Mid, Senior Level
$88K/yr - $106K/yr
5+ years expGrafana Labs is a remote-first, open-source powerhouse that helps over 3,000 companies manage their observability strategies. They are seeking a Collections Manager to optimize the end-to-end collections process, drive timely cash receipts, and support strong customer relationships while partnering closely with Sales, Finance, and Legal.
AnalyticsCloud Data ServicesData VisualizationOpen SourceSoftware
Responsibilities
Own the end-to-end collections process for the entire AR aging, driving timely resolution of past-due balances through proactive outreach and negotiation
Manage collections through a case management system, owning assigned tickets, queues, and collections escalations end to end
Evolve and enhance collections strategies aligned with company policies, customer segmentation, and risk profiles
Analyze AR aging, payment trends, consumption patterns, and dispute data to identify risk, prioritize actions, and improve cash flow
Resolve billing disputes by coordinating with Billing, Sales, and other internal teams
Lead and resolve complex collections escalations, applying sound judgment and risk mitigation principles
Own the downgrade and bad debt write-off process, ensuring proper review, documentation, and approvals
Spearhead continuous improvement initiatives be leveraging AI specifically in process documentation, automation, and tooling enhancements to scale the business
Build systems and workflows that reduce manual effort and enable efficient, repeatable collections operations
Provide insights and recommendations to leadership on AR health, customer risk, and process efficiency
Support month-end and quarter-end close activities related to accounts receivable
Own Collections Cash forecasting and working closely with Finance & Strategy team to align company cash targets
Collaboration and mentorship with junior team members across Order to Cash. Reduced past-due AR and improved DSO
Scalable, well-documented, and automated collections practices
Qualification
Required
5+ years of experience in B2B collections, accounts receivable, or Order-to-Cash roles
Strong understanding of AR processes, billing systems, and dispute management
Experience supporting SaaS businesses, including consumption or usage-based pricing models
Proven ability to manage complex customer relationships and sensitive financial conversations
Analytical, risk-aware mindset with experience using data to prioritize work and influence outcomes
Strong systems mindset with a passion for automation and scalable process design
Comfortable working cross-functionally in a fast-paced, scaling environment
Excellent written and verbal communication skills
Advanced collections and negotiation skills
Strong judgment and decision-making skills
Ability to influence
Company- and cash-first mindset
Customer-centric mindset balanced with financial rigor
High attention to detail and strong ownership mentality
Continuous improvement orientation
Strong partnerships with internal stakeholders
Preferred
Experience managing collections for cloud marketplaces (AWS, GCP, Azure) strongly preferred
Experience with ERP and AR systems (e.g., NetSuite) preferred
Experience enhancing ticketing systems (Zendesk preferred)
Experience with Salesforce
Benefits
Restricted Stock Units (RSUs)
100% Remote, Global Culture
30 days of annual leave
3 days of annual leave reserved for Grafana Shutdown Days
Company
Grafana Labs
Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$805.23MKey Investors
Lightspeed Venture PartnersGICCoatue,Sequoia Capital
2024-08-21Series D· $270M
2024-08-21Secondary Market
2022-04-06Series D· $240M
Leadership Team
Raj Dutt
co-founder/ceo
Anthony Woods
Co-Founder
Recent News
2026-02-03
DevOps.com
2026-01-16
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2025-11-28
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