Tryon Medical Partners · 8 hours ago
Revenue Cycle Customer Service Specialist
Charlotte, NC
Full-time
Hybrid
Mid Level
3+ years expTryon Medical Partners is seeking a Revenue Cycle Customer Service Specialist to manage incoming patient calls and inquiries related to billing. This role involves providing patient support, resolving billing inquiries, and assisting with payment plans.
Health CareHospitalHospitality
Responsibilities
Act as RCM initial point of contact for patient calls related to general account balance inquiries, patient demographic updates and billing-related disputes or questions
Update patient demographics and insurance information as appropriate
Review patient account to effectively explain balance details to patient
Process incoming credit card payments during patient call
Understand and effectively communicate to patient how claim was processed by payor (copay, deductible, coinsurance)
Set up an acceptable payment plan based on the organization’s patient financial policy
Assist with RCM billing work queues and worklists regarding patient billing questions sent to the department
Handle actions for patient accounts when correspondence is received for bankruptcies, death, and legal correspondence (divorce, guarantor changes; provide statements for auto accident lawsuits, etc.)
Participate in workgroups providing feedback and education on patient account activities
Other duties as assigned
Qualification
Required
Experience working within EMR systems
Ability to utilize various computer applications, including Microsoft Office (Outlook, Word, and Excel)
Knowledge of Medicare, Medicaid, and Managed Care payor policies
Ability to interpret insurance payor explanation of benefits
Familiarity with CPT and ICD-10 coding
Strong customer service background and effective communication skills
Minimum of three (3) years of experience working in a physician office, hospital, or other healthcare call center setting
High School Diploma/GED
Preferred
Medical Call Center experience highly preferred
Medical business office experience preferred
Knowledge of insurance payers preferred
Athena EMR system experience highly preferred
Company
Tryon Medical Partners
Tryon Medical Partners is a medical practice specialized in excellent healthcare on prevention,innovation and professionalism.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jordan P Archer
Chief Operating Officer
Caroline Lee Wilds
Physician Chief Operating Officer, Chief Financial Officer, and Internal Medicine
Recent News
Business Journals
2022-08-05
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