Givaudan · 13 hours ago
Sr. Customer Care Representative
Budd Lake, NJ
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $75K/yr
3+ years expGivaudan is a global leader in food innovations, fragrances, and beauty solutions, dedicated to enhancing human experiences. The Sr. Customer Care Representative will serve as a key link between customers and internal teams, ensuring client requirements are met efficiently while managing the sales order process.
FlowersManufacturing
Responsibilities
Build Customer Care strategy and follow global guidelines
Identify opportunities for improvement in Customer Care and participate in projects when relevant
Work with the customer care team on customer relationship and delivering customer experience
Manage customer expectations and build relationship
Provide support for assigned customers and affiliates to meet order requirements and escalate issues with the help of the Support Office and the Control Tower
Daily communication and collaboration with customers, operations, and sales
Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
When applicable determine corrective action with the help of the Support Office and Control Tower
Prepare Debit and Credit notes, process quality notifications and Customer Returns
Provide coverage and support accounts for other team members
Know how to diffuse a difficult situation and get resolution with the customers
Follow the New Customer/product processes
Communicate Indicator and reports to customers
Be a coach to new Customer Care Representatives, and be available to train
Qualification
Required
High School or Secondary Education
Associate or University Degree
3-5 years in the industry including customer-facing role
Knowledge of SAP and associated processes
Microsoft Office expertise
Demonstrated Customer Relationship Management
Basic Inventory Management knowledge
Understanding of Incoterms and Shipping Terminology
Knowledge of Lean/Six Sigma, (white/yellow belt)
Benefits
Medical
Dental
Vision
Family leave
High matching 401k plan
Company
Givaudan
Givaudan develops and manufactures products across fragrance & beauty and taste & wellbeing.
10001+ employees
H1B Sponsorship
Givaudan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$581.65M2025-09-02Post Ipo Debt· $581.65M
2003-03-14IPO
Leadership Team
Gilles Andrier
CEO
Stewart Harris
Group CFO
Recent News
2026-02-05
Company data provided by crunchbase