NYS Office of General Services · 1 day ago
Visitors Services Assistant 1 - VID 209037
Albany, NY
Full-time
Onsite
Entry Level
2+ years expThe NYS Office of General Services is responsible for managing the state's facilities and services, and they are seeking a Visitors Services Assistant 1. The role involves conducting guided tours, providing information to visitors, and ensuring their safety and security during their visit to the Empire State Plaza and surrounding sites.
Government Administration
Responsibilities
Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed
Give engaging and thorough tour presentations to groups and assist elderly, disabled and special groups when required
Staff New York State Capitol, the Plaza Visitor Center and the Empire State Plaza’s Information Sites
Answer questions from visitors concerning sites, activities, etc
Maintain record of the number of visitors
Provide directions to visitors regarding the Empire State Plaza, the Capital District and New York State
Responds to requests for state and legislative telephone numbers
Provide security and safety services for visitors
Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency
Immediately inform Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc
Handle administrative duties in Plaza Visitor Center and Info Booths
Take phone reservations for Capitol tours; handle various phone inquiries
Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors on-line reservation system
Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths
Serve visitors to the Empire State Plaza and occasionally provides retail assistance in the Visitor Center
Perform other duties as required
Qualification
Required
Two years of experience in the visitor/customer service environment in a cultural institution
Substitution: College study may be substituted for up to two years of general experience on the basis of 30 semester credit hours being equal to one year
Resumes must include month and year for start and end dates
If any of this experience is less than full time, you must indicate the average number of hours worked per week
Company
NYS Office of General Services
OGS manages and leases real property, designs and builds facilities, contracts for goods, services, and technology, and delivers a wide array of support services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dhanraj Singh, LLM, MBA, MSc, FPA
NYS Chief Procurement Officer
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