Linnaeus · 2 days ago
Veterinary Customer Service Representative
South Weymouth, MA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $21/hrLinnaeus is a veterinary service provider dedicated to pet health and excellent customer service. They are seeking an experienced Client Service Representative to serve as the face of VCA, responsible for managing customer interactions and ensuring a positive experience for clients and their pets.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar role
Strong customer service skills
Ability to greet visitors and answer telephones professionally
Experience in scheduling and confirming appointments
Ability to place outbound calls for follow-ups and reach out to prospective clients
Experience in presenting and explaining fees, including processing payments
Knowledge of recommending, selecting, and obtaining products and services, including prescriptions
Ability to answer questions regarding products and services
Knowledge of general animal husbandry and non-medical pet care
Experience in managing medical records, charts, reports, and correspondence
Ability to maintain hospital cleanliness and perform hospital maintenance tasks
Benefits
401(k)
401(k) matching
Dental insurance
Employee pet discount
Access to the exceptional care of our veterinarians and specialists
Health insurance
Paid time off
Penn Foster Program Discounts
VetGirl Subscription Discount
Fear Free Certification Sponsorship
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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