Rocket Software · 13 hours ago
Manager, Professional Services Engineering
United States
Full-time
Remote
Senior Level, Lead/Staff
$91K/yr - $114K/yr
8+ years expRocket Software is a company that believes in the value of its work and is seeking a Manager for Professional Services Engineering. This role involves leading a team of engineers in delivering high-quality software implementations and fostering an inclusive and growth-oriented culture within the team.
Information TechnologySoftware
Responsibilities
Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team
Lead a remote engineering team with a focus on equitable workload management, delivery excellence, and strong team dynamics
Oversee project intake and staffing aligned with both customer needs and individual team member strengths and development goals
Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation
Design and implement tailored coaching, development, and training plans to support personal and professional growth
Empower team members by setting clear goals and providing compassionate mentorship and constructive feedback
Guide team conversations around performance, development, and long-term career planning with openness and care
Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training
Ensure delivery of impactful, high-quality services that reflect customer needs and values
Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals
Guide customers in best-practice use, adoption, and configuration of Rocket solutions to support long-term success
Collaborate with Project Management to provide clear communication on project status, risks, and milestones
Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts
Partner with Product Engineering to bring customer insights into product innovation and roadmap planning
Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes
Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management
Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes
Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making
Collaborate with Support and Product Engineering to advocate for customer needs and suggest enhancements that improve user experience
Qualification
Required
8+ years in Information Technology or software engineering roles
5+ years' experience in Professional Services, Consulting, or Engineering Management
Proven ability to lead remote teams with empathy, clarity, and effectiveness in delivering customer-facing software solutions
Excellent communication, collaboration, and leadership skills
Demonstrated success in working across functional areas (Sales, Product, Support)
Background in application lifecycle management, development, or change management
Strong analytical and strategic thinking skills with a growth mindset
Preferred
Familiarity with legacy platforms (Mainframe, IBM i) is a plus
Benefits
Unlimited Vacation Time as well as paid holidays and sick time
Health and Wellness coverage options for Rocketeers and dependents
Life and disability coverage
Fidelity 401(k) and Roth Retirement Savings with matching contributions
Monthly student debt benefit program
Tuition Reimbursement and Certificate Reimbursement Program opportunities
Leadership and skills training opportunities
Company
Rocket Software
As a global technology leader, Rocket Software is the partner of choice for organizations transforming their IT from core systems to the cloud.
1001-5000 employees
H1B Sponsorship
Rocket Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (7)
2023 (3)
2022 (6)
2021 (8)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2012-02-02Acquired
Leadership Team
Gary Gregory
Chief Technology Officer
Joe Devlin
Chief Technology Officer, VP, and Distinguished Engineer
Company data provided by crunchbase