Dexian · 11 hours ago
On-Site Desktop/Tech Support: III (Senior) - NY
New York, NY
Full-time
Onsite
Senior Level
$34/hr - $36.12/hr
5+ years expDexian is a leading provider of Talent + Technology solutions, with a strong global presence and a commitment to connecting talent with technology. They are seeking a Senior On-Site Desktop/Tech Support professional to provide exemplary customer service and technical support in a fast-paced executive environment.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Presents well, has a Professional presence while remaining personable
Ability to deal with Executives
Ability to provide VIP White glove service
Exemplary customer service skills (verbal and written)
Onsite (not hybrid or remote) at several Real Estate Branch offices between 9 and 5:30pm with local travel
Works well independently as well as in a team setting
Flexible and able to readjust due to changing priorities in an Executive environment
Ability to manage multiple competing priorities and prioritize effectively
Good time and task management skills
High level of emotional intelligence
Mobile device computing skills
Basic hardware, network, and telecom troubleshooting and support
MS 365 knowledge
ServiceNow and Ivanti experience a plus
Ability to perform Root Cause Analysis
Experience working with processes and procedures in a large organization preferable
Re-images computers, performs data migrations and restorations
Proficient Windows and Mac troubleshooting and support
Conducts remote problem solving as needed
Growth mindset
Able to lift 50 lbs. unaided
Qualification
Required
Presents well, has a Professional presence while remaining personable
Ability to deal with Executives
Ability to provide VIP White glove service
Exemplary customer service skills (verbal and written)
Onsite (not hybrid or remote) at several Real Estate Branch offices between 9 and 5:30pm with local travel
Works well independently as well as in a team setting
Flexible and able to readjust due to changing priorities in an Executive environment
Ability to manage multiple competing priorities and prioritize effectively
Good time and task management skills
High level of emotional intelligence
Mobile device computing skills
Basic hardware, network, and telecom troubleshooting and support
MS 365 knowledge
Ability to perform Root Cause Analysis
Re-images computers, performs data migrations and restorations
Proficient Windows and Mac troubleshooting and support
Conducts remote problem solving as needed
Growth mindset
Able to lift 50 lbs. unaided
Years Exp: 5 - 10
Preferred
ServiceNow and Ivanti experience a plus
Experience working with processes and procedures in a large organization preferable
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase