CRG · 1 day ago
Service Delivery Technician
Costa Mesa, CA
Contract
Onsite
Entry, Mid Level
$33.50/hr - $33.50/hr
2+ years expCRG is focused on delivering seamless technology solutions and is seeking a Service Delivery Technician. This role involves troubleshooting and enhancing the company's technology infrastructure to ensure workforce connectivity and productivity.
Staffing & Recruiting
Hiring Manager
Madison di Zerega
Responsibilities
Troubleshoot and resolve moderate complexity technical problems promptly and efficiently
Document, track, and monitor issues using industry-standard systems and tools
Provide end-user support for computers, applications, systems, hardware, and access issues
Install and support company hardware (desktops, laptops, printers, VoIP devices, tablets, etc.) and software
Assist with IT projects, develop work plans, and ensure their timely completion
Maintain accurate inventory of IT hardware and peripherals
Monitor hardware and application performance, providing feedback to leadership
Support and train users on new technology implementations (MFA, OneDrive, Self-Service portals, etc.)
Deliver face-to-face tech support and collaborate on audio/visual and conferencing technology setup and troubleshooting
Follow standards for hardware configuration and deployment
Contribute to maintaining a robust local IT infrastructure and support daily operations
Qualification
Required
2-5 years of relevant IT/IS experience with a proven track record of technical achievements
Strong knowledge of workstation hardware and software, network components, and peripherals
Ability to troubleshoot and resolve hardware, software, and network issues effectively
Excellent communication skills, both verbal and written
Capable of collaborating with peers and supporting a team-oriented environment
Willing to work flexible shifts, including nights, weekends, and participate in 24x7 on-call rotations
Ability to lift up to 10 pounds and assist with physical hardware setup as needed
Ability to travel up to 20%, including potential overnight trips
Must be physically capable of lifting hardware components and moving equipment as necessary
Preferred
Technical certifications such as MCSE, MCTS, A+, Cisco
Experience with conferencing and collaboration tools like Zoom and telephony systems
Knowledge of mobile device management and remote support tools
Prior experience supporting AV technology and digital signage
AA/BS degree in Computer Science, Information Technology, or a related field preferred but not required
2-5 years of professional IT support experience in a corporate environment
Company
CRG
CRG Corporation is a national Executive Search firm and Staffing agency. For the past three decades, we have supported corporations across the U.S.
501-1000 employees
H1B Sponsorship
CRG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Jason S. Heller
Chief Operating Officer & Managing Partner
Dianne Gold
Managing Partner
Company data provided by crunchbase