Randstad Digital Americas · 11 hours ago
Avaya Voice Engineer
San Antonio, TX
Full-time
Hybrid
Senior Level
$30/hr - $35/hr
5+ years expRandstad Digital Americas is seeking a highly motivated Avaya Telecommunications Specialist to join their team on a contract basis. The role involves the end-to-end administration of the Avaya ecosystem, including user requests and complex troubleshooting of carrier circuits.
Information Technology & Services
Responsibilities
Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing - coordinating with internal customers for scheduling and implementation
Track and prioritize multiple tasks, completing 30+ requests daily
With minimal direction support Avaya AAFD users using Avaya System Manager
Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
Escalate complex issues to higher-tier support if needed
Maintain accurate and detailed ticket updates in ServiceNow
Take initiative in managing and keeping the task queue clean
Ensure tasks are addressed and closed quickly while maintaining quality
Verify that issues are fully resolved to prevent repeat tickets
Continuously monitor ticket backlog and work proactively to reduce open requests
Qualification
Required
5+ years of experience
Bachelor's degree highly preferred
Core Avaya Expertise: Extensive experience with Avaya Communication Manager, System Manager, and CMS. Must have hands-on Avaya System Administration experience
Protocol Knowledge: Strong understanding of Avaya SIP and telephony architecture
Carrier Relations: Proven track record of managing and troubleshooting external carrier circuits
Data Proficiency: Intermediate to advanced Microsoft Excel skills (Pivot Tables, VLOOKUPs) for data tracking and billing analysis
Platform Familiarity: Experience with ServiceNow for incident management
Preferred
Basic knowledge of Microsoft Teams Calling is a plus
Knowledge of Microsoft Teams Calling is a plus
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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