Ascension · 22 hours ago
IT Intern Knowledge Management
United States
Internship
Remote
Intern
$17.23/hr - $23.50/hrAscension is a leading nonprofit Catholic health system that provides an internship program designed to offer hands-on experience within a healthcare IT environment. As a Knowledge Management Intern, you will support initiatives aimed at improving knowledge quality and enhancing self-service support capabilities.
CharityHealth CareHospitalNon Profit
Responsibilities
Review and assess knowledge articles for accuracy, clarity, structure, and readability
Apply standardized templates, style guidelines, and metadata to ensure consistency across knowledge domains
Identify outdated, duplicate, or low-quality content and document recommendations for remediation or retirement
Support Quality Review Audits (QRA) by evaluating articles against defined quality standards and tracking improvement actions
Assist in identifying high-volume or common support inquiries that should be addressed through self-service knowledge
Validate that knowledge articles enable true issue resolution without requiring ticket submission
Improve article titles, summaries, and keywords to enhance AI-powered search relevance and findability
Test self-service content from an end-user perspective to identify friction points in portals and navigation paths
Review article usage data, feedback, and search behavior to identify trends and improvement opportunities
Help document before-and-after quality improvements and their impact on self-service effectiveness
Contribute to reports or summaries supporting knowledge quality and Level 0 performance discussions
Partner with knowledge owners and subject matter experts to clarify content and capture undocumented knowledge
Assist in documenting knowledge standards, contributor guidance, and governance expectations
Support preparation of reference materials or job aids related to knowledge quality and self-service adoption
Qualification
Required
High school diploma equivalency OR Enrolled in accredited program specific to discipline required
Currently enrolled in a Bachelor's degree program in one of the following or a related field: Information Systems, Business, Healthcare Informatics, Technical Communication or Linguistics, Computer Science, Data, Technology, or Operations-related disciplines
Preferred
Strong attention to detail, ability to evaluate written content for clarity, accuracy, and usability
Familiarity with knowledge bases, portals, or ticketing systems (e.g., ServiceNow) preferred
Ability to work with basic metrics, spreadsheets, or dashboards to interpret trends and findings
Clear written and verbal communication skills; ability to document findings and summarize insights
Self-motivated learner who can work independently, follow standards, and take initiative to improve processes
Interest in improving user experience, operational efficiency, and self-service effectiveness
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Company
Ascension
Answering God's call to bring health, healing and hope to all.
Founded in 1999
10001+ employees
H1B Sponsorship
Ascension has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-03Acquired
Leadership Team
Kramer Schmidt
Vice President, Consumer Product Dates Employed
Recent News
San Bernardino Sun
2025-12-29
MarketScreener
2025-10-03
Company data provided by crunchbase