MRA Recruiting Services · 7 hours ago
Help Desk Technician
St Paul, MN
Full-time
Hybrid
New Grad, Entry Level
$30/hr - $38/hrMRA Recruiting Services is a nonprofit employer association that supports over 4,000 employers across the nation. They are seeking an IT Help Desk Technician to provide internal IT support, manage support tickets, and assist with AWS operational responsibilities while contributing to a cloud-focused IT environment.
Human Resources
Responsibilities
Serve as the first point of contact for all internal IT support needs
Review, triage, categorize, prioritize, and route support tickets to our third‑party Tier I support provider
Coordinate between ddms teams and the Tier I provider to ensure timely, accurate resolutions
Track ticket progress through completion and provide clear, proactive updates
Escalate complex, high‑impact, or recurring issues as needed
Troubleshoot and resolve issues related to:
Windows and Mac endpoints
User software and applications
Identity and access management
Cloud‑based services and tools
Assist with AWS operational responsibilities, including cloud access management, troubleshooting, and monitoring
Participate in cloud security initiatives based on your experience and business needs
Contribute to security incident response, vulnerability remediation, and tool support
Collaborate with ddms teams on continuous improvements to cloud and security configurations
Manage user provisioning, deprovisioning, access changes, and system configuration requests
Perform root‑cause analysis for recurring issues and coordinate long‑term remediation
Maintain and improve internal documentation, runbooks, and escalation procedures
Identify support trends and recommend process, documentation, or tool improvements
Demonstrate ownership of the help desk function through consistent, reliable, professional support
Qualification
Required
Experience providing IT support in a business environment
Strong troubleshooting skills across hardware, software, IAM, and cloud applications
Ability to manage competing priorities and follow tickets through resolution
Excellent communication, listening, and customer service skills
Ability to work independently, take initiative, and escalate appropriately
Preferred
CompTIA A+ or Security+
AWS certifications (any level)
Experience working in cloud environments (especially AWS)
Familiarity with security concepts, vulnerability management, or compliance frameworks
Benefits
Medical and dental insurance
Short‑term and long‑term disability coverage
Robust retirement plan
Generous PTO and paid Volunteer Time Off (VTO)
Company
MRA Recruiting Services
MRA is not a staffing firm/agency. Our recruiting team specializes in employer-branded recruitment.
Founded in 1901
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase