Autodesk · 16 hours ago
Senior Technical Specialist, Installation & Licensing
Portland, OR
Full-time
Hybrid
Mid, Senior Level
$57K/yr - $103K/yr
5+ years expAutodesk is a company that creates innovative software for various industries. They are seeking a Senior Installation & Licensing Technical Support Specialist to provide advanced technical guidance and troubleshooting for installation and licensing issues across a broad customer base, while also contributing to product quality and support content.
3D TechnologyArchitectureConstructionManufacturingSoftware Engineering
Responsibilities
Own and resolve customer cases via phone and online channels, following established support processes
Perform deep technical troubleshooting of installation failures, licensing and activation errors, identity/SSO issues, and environmental problems
Manage an individual case backlog, providing clear, timely status updates and setting appropriate customer and partner expectations
Document all customer interactions, findings, and resolutions in Autodesk case management systems
Research, validate, and document product defects; escalate effectively when required
Participate in product beta programs and other product-related testing activities
Stay current on Autodesk installation, licensing, and identity technologies
Provide actionable feedback to product management and engineering to drive improvements in install and licensing experiences
Contribute to the Autodesk Knowledge Base (AKN) by authoring and improving technical content
Share insights from customer cases to improve product reliability and customer experience
Serve as a subject-matter expert for installation and licensing workflows
Support internal teams (sales, compliance, legal, partners) by explaining licensing and identity mechanisms
Present webinars or create internal and external technical enablement content as needed
Qualification
Required
5+ years of experience in technical support, systems support, or IT operations
3+ years of experience supporting software installation and licensing at scale
Strong experience with Windows and macOS environments (Linux is a strong plus)
Ability to diagnose licensing failures end-to-end (client, service, identity, network, OS)
Strong experience with Active Directory, including user, group, and directory management
Hands-on experience with enterprise Identity Providers (IdPs) such as Microsoft Entra ID (Azure AD), Okta, ADFS, and PingOne
Solid understanding of SSO authentication concepts and flows
Experience configuring and supporting SAML 2.0 integrations, including claims, certificates, and metadata
Proficiency troubleshooting SSO issues using tools such as SAML Tracer, Fiddler, and HAR file analysis
Ability to analyze SAML assertions, HTTP traffic, and authentication logs to identify root causes
Working knowledge of identity and access management (IAM) security best practices
Preferred
Experience supporting customers in environments that may include federated identity and SSO
Strong communication skills, with the ability to explain technical identity concepts to diverse audiences
Ability to document solutions clearly and collaborate effectively across technical and customer-facing teams
Empathetic, customer-focused, and proactive in promoting a positive team environment
Able to make sound technical decisions and articulate recommendations with clear rationale
Highly organized, able to prioritize work, and accountable for outcomes
Curious and eager to learn, viewing challenges and mistakes as opportunities for growth
Benefits
Health and financial benefits
Time away
Everyday wellness
Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package
Company
Autodesk
Autodesk develops 3D design software for use in the architecture, engineering, construction, and media industries.
10001+ employees
H1B Sponsorship
Autodesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (233)
2024 (243)
2023 (269)
2022 (359)
2021 (298)
2020 (260)
Funding
Current Stage
Public CompanyTotal Funding
$1.5BKey Investors
CitibankOK Blockchain Capital
2025-07-01Acquired
2025-05-08Post Ipo Debt· $1.5B
2020-08-25Seed
Leadership Team
Janesh Moorjani
CFO
Amy Bunszel
Executive Vice President, Architecture, Engineering and Construction
Recent News
2026-02-02
Company data provided by crunchbase